Senior Business Development Manager

Job Description

Lead and manage a high-performing team to grow and acquire new business and devise compelling solutions to meet client objectives whilst driving revenues and delivering extraordinary levels of customer service. Develop and drive the long-term strategic business development (BD) plan, supported by an annual sales plan, to enable the department to meet targets for revenue growth, profitability and market share. Represent the business in negotiations, evaluating opportunities in line with growth plans of the business unit. Job Outline: Plan - Identify, develop and drive the long term (2-3 year) plan and strategy for BD in the assigned business unit / department to deliver business growth targets and profitability. Ensure alignment between BD strategy and initiatives, division strategy, and dnata Travel group strategy, - Develop and manage strategic partnerships to grow business and build and establish strong relationship with customers, - Work closely with support departments to develop sales strategies to improve marketing and sales performance. Deploy - Directly accountable for the achievement of set revenue and profitability targets, as well as for the budgeting and effective utilisation of overhead expenses, manpower resources and capital expenditure, - Manage the annual budgeting process and monthly reforecasting by developing and maintaining pipeline management tools and statistics, - Accountable for profitability of all related sales and oversight of the department sales and marketing efforts with clients. Lead - Lead the Business Development team, fostering a team-based culture, ensuring positive interactions with other teams within business the unit / division, and amongst other Brandnds within the Emirates Group, - Champion a culture of open communication, clear direction, accountability, collaboration and performance management to deliver against the one dnata vision mission and values, - Define performance objectives for direct reports and cascade performance objectives for implementation at all levels in the BD structure, - When required, develop training and performance improvement plans to address skill set gaps identified within the BD team and ensure hard work and success is appreciated and recognised. Execute - Establish and manage networks at the highest levels within relevant stakeholder groups and source markets in order to promote the business, - Identify new sources of business that present additional revenue earning opportunities and actively participate in the promotion of the business with potential clients as well as the media, - Manage the day-to-day Standard Operating Procedures (SOPs) of the BD department ensuring the highest possible standards for both customers and staff to maintain and enhance division reputation. Represent the company at local and international trade shows, sales trips and networking events where required, - Develop dynamic business presentations and proposals for clients and internal / external communications, - Adhere to dnata Travel and Emirates Group governance standards, identify, develop and implement required standards relevant for the BD department, - Ensure appropriate implementation and effective utilisation of CRM tools (e.g. Salesforce) throughout BD team, - Ensure new customers are onboarded in a timely manner and in line with contractual scope requirements.

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