Senior Account Manager I

Job Description

At Careem we are led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan. Were pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money.Were in the driving seat as we help to define how technology will shape progress in some of the fastest-growing countries in the world. Our teams are building tech to meet the needs of the future in areas including data and AI, e-commerce, technology-enabled logistics, maps, identity, and fintech.We?re well placed to solve complex and meaningful challenges at scale, with deep tech expertise, strong regulatory relationships, a local presence, and increasingly specialised global teams which are structured to operate as autonomous start-ups. Our team of over 400 engineers and developers are empowered to develop cutting-edge technology every day.Careem was established in July 2012, became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020, and today operates in over 100 cities across 12 countries.Senior Account Manager ? Careem Express, UAE Market Based in ? DubaiAbout Careem ExpressCareem Express is a new vertical within the Careem ecosystem ? a startup within a startup. We are responsible for fulfillment and last mile delivery for hundreds of merchants in a variety of industries including e-commerce, food, grocery and other areas. We are a small and passionate team that is building the next big vertical for Careem.Senior Account ManagerAccount managers are at the core of Careem Express. They are our face to clients and we rely on them to provide an amazing merchant experience by building strong relationship, addressing issues quickly and using data insights to add value. They are responsible for growing demand in a sustainable way.Roles & Responsibilities

• Business development - Acquire new accounts in a new City (prospecting, targeting,pitching, contract negotiations, go-live)
• Achieve monthly GMV targets through a mix of new merchant signups and increasingshare of business with existing accounts
• Handle tier 1 clients (Key accounts)
• Build and manage relationships with stakeholders
• Commercial understanding and handling negotiation with clients
• Work closely with operations / logistics team internally & make sure the clientrequirements are serviced and strike the right balance between operationalfeasibility, cost and client experience

Profile requirements

• 4-5 years of sales & account management experience from food aggregator oron-demand logistics industry
• High performer ? track record of generating revenue for businesses
• Business development mindset coupled with Operational detail orientation
• Problem solver
• Energetic and excited about joining a startup environment
• Arabic speaker (mandatory)

Key Metrics for the role

• GMV
• % Gross Margin
• AR Collections

What well provide youIn addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this.As a Careem colleague you will be able to:

• Be part of a Remote-First organisation
• Work from any country in the world for 60 days a year
• Use Unlimited Vacation days throughout the year
• Access fitness reimbursements for health activities including: gym, health club and training classes.
• Work and learn from great minds
• Create impact in a region with untapped potential
• Explore new opportunities to learn and grow every day

Keyskills :