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Sea Logistics Customer Care Specialist

1.00 to 10.00 Years   United Arab Emirates   21 Aug, 2022
Kuehne & Nagel Logistics
1 Jobs Openings
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Are you a strong logistics professional who puts customer at the heart of everything you do? Then this is the right opportunity for you!Your Role Sea Logistics Customer Care Specialist is responsible to provide customers helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio) and have full commercial ownership of the business they handle. Your Responsibilities

  • Driving customer excellence alongside the Sales and Operational Teams to ensure customer satisfaction and retention
  • Identify and pursue opportunities to up-sell and deliver value add services to the customer
  • Building long term and effective relationships with customers and provide up to date shipment information
  • Pro-actively advise and consult to ensure customer satisfaction
  • Enter customer orders into the operational execution process
  • Maintenance and integration of customer data in the Kuehne+Nagel systems
Your Skills and Experiences
  • Degree in Logistics, Supply Chain or a similar discipline
  • Minimum 2 years experience in Customer Service in the freight forwarding industry
  • Knowledge and expertise in Sea Logistics will be an advantage
  • Excellent communication skills and fluent in English language
Good Reasons to Join .We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.

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