Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:What you will be doing:
Consistently offer professional, friendly and engaging service
Lead and supervise all aspects of the Royal Service department and ensure all service standards are followed
Ensure all Colleagues are up to date with ?Royal Service? software system
Train all Royal Service Colleagues
To have a complete knowledge of the hotel?s emergency procedures
Handle Guest concerns and react quickly, logging and notifying proper areas
Establish and maintain an effective communication process with all departments, in particular with Front Office, Housekeeping and Engineering
Attend regularly scheduled departmental meeting
Schedule Colleagues in accordance with the departmental budget
Balance operational and Colleague needs
Follow all safety policies
Perform any other duties as assignedYour experience and skills include:
Previous leadership experience in guest relations preferred
Previous PMS experience required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline an asset
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor?s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
