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Role in Front Office, Vida Creek Harbour

2.00 to 4.00 Years   United Arab Emirates   04 Oct, 2023
Emaar Properties PJSC
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned

Job Description

Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent. - Mohamed AlabbarABOUT THE COMPANYEmaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.Vida Hotels and Resorts, under the portfolio of Emaar Hospitality Group, is a refreshingly different urban hotel concept for the new generation of business executives, entrepreneurs and leisure travelers. Always located where they need to be, each Vida Hotel brings out the brands pillars in a unique and unconventional manner while focusing on the communities in which they operate in.The Dubai born lifestyle hub has become a trend-setter for the regions fast-growing boutique hotel sector and is home to those who appreciate fashion, art, design, and entrepreneurship. Being one of the first lifestyle hotel experiences in the region, the brand is repeatedly recognized as Best Boutique Hotel under several national and international titles.ABOUT THE FUNCTIONThis function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms & other facilities, by delighting them from Check in until Check out.WHAT YOU WILL NEED TO SUCCEED

  • Genuine service personality, with high EQ.
  • Minimum 4 years experience in Hospitality industry.
  • Minimum 2 years experience in a Supervisory role / similar experience in a 5 star hospitality industry.
  • Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
  • Oversee and ensure all operational tasks in Front Office are conducted in line with the service standards and procedures.
  • Coaching and training on-the-job.
  • Providing constructive feedback (on- and off-the-job).
  • Analyzing operations and assigning resources accordingly.
  • Conducting huddles during shifts to ensure seamless communication.
  • Prevent complaints and ensure adequate service recovery where needed.
  • Pro-actively communicate with fellow Ambassadors, always with the guests interests at heart.
  • Put Customer First
  • Drive for Results
  • Learning
  • Resilience
  • Adaptability
At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.Customer FocusCustomers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.Ownership MindsetNo detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.Fast PacedSpeed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.Talent and TenacityOur people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.AdaptabilityWe keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.

Keyskills :
Feedback Coaching service recovery Procedures service standards Training communication Hospitality Industry

About Company

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