Role in Front Office - VEO -Emaar Leisure

Job Description

ABOUT THE COMPANYEmaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyleexperiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is awholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed andexceptionally built property, malls and hospitality projects across the world.VEO health & fitness clubs are the first commercial fitness brand launched by Emaar Hospitality Groupwith health clubs situated in some of the most sought-after locations. VEO brings a fresh identity to theglobal health, fitness & wellness sector by setting new benchmarks with its gracious hospitality andexceptional service. Recognized for its fusion of contemporary style with a touch of classic elegance,VEO health & fitness clubs enrich the lives of its guests with intuitive experiences. Staying true to itstagline The Good Life, VEO offers its guests opportunities to improve holistic wellness in a sereneenvironment.ABOUT THE FUNCTIONThe front office role in reception at VEO aims to ensure exceptional guest experiences in a highly empoweredenvironment. Represent our brand throughout the guest journey, to deliver a flawless serviceexperience and at every guest interaction the candidate must also ensure that each guest becomes ahappy fan of our health clubs, by delighting them from welcome until farewell. Although this role is nota sales performance focused role, an active focus on the guest experience in all scenarios indirectly anddirectly helps to improve the health clubs performance through exceptional experiences and strongword of mouth reputation. As this role is for a commercial fitness industry business, it is imperative thatthe candidate live and embody a healthy lifestyle which positively reflects the ethos of the brandand their club. The candidate must also encourage our guests to fully utilize the benefits of the facility inorder to promote a holistic wellness experience which compliments their work/life balance. In order tofulfill a constantly adapting, competitive and industry leading health & fitness club, the candidate willkeep in close communication with their guests and the management team in order to ensure that theycommunicate all relevant requests and information to each party. In line with goals and strategiesdefined by the function head, the ideal candidate must be driven to achieve personal monthly targets, workas a team player and also must maintain a high level of customer satisfaction with all guests that joinedor will potentially join the club.WHAT YOU WILL NEED TO SUCCEED. Previous experience in health club or hospitality customer service. Strong computer and organizational skills, with detailed oriented mindset. A proven track record of target achievement in prior roles is a must. Degree education is preferable. Be driven to achieve targets and have the capacity to go above and beyond the call of duty to makeour customers happy.PERFORMANCE DRIVEN CULTURE WHAT WILL YOU BE MEASURED AGAINST. Personal defaulter collection targets. Team defaulter collection targets. Personal miscellaneous revenue sales targets. Personal education & training targets. Guest experience score targets. Club Net Promoter score targetsCOMPETENCIES. Put the Customer First. Drive for Results. Learning. Resilience. AdaptabilityWHAT WE BELIEVE INAt EMAAR, our DNA lays the foundation for everything we do. It forms the base of how we serve ourcustomers, how we speak with one another, and the way we move forward in every decision we make.In short, it is the essence of who we are and how we communicate.Customer FocusCustomers are our number one priority. We take pride in delivering on our promises and above all wevalue the trust they place in us to deliver flawless products, services and experiences.Ownership MindsetNo detail is too small, no challenge is too big and no ambition is too great. We drive efficiency andeffectiveness into every corner of our business, so we are fit for the future and to compete.Fast PacedSpeed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledgeand passion needed to deliver extraordinary speed for our customers.Talent and TenacityOur people are heroes, superhumans and warriors. We are a team of great pooled talent that dreambig and act quickly, with high energy and positivity.AdaptabilityWe keep up with the times, disrupting and challenging the status quo. We challenge conventionalwisdom and ourselves, we expect the unexpected, and we develop products and services that reflectthe future.

Keyskills :
Target Achievement Computer Skills Customer Service

About Company

FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.