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Role in Front office, Armani Hotel Dubai

1.00 to 3.00 Years   United Arab Emirates   13 Sep, 2023
Emaar Properties PJSC
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned

Job Description

ROLE IN FRONT OFFICE (CONCIERGE)ARMANI HOTEL DUBAIABOUT THE COMPANYArmani Hotel Dubai is the first hotel designed by Giorgio Armani, offering visitors to Dubai an unprecedented choice for luxurious indulgence in elegant settings. Nestled in the worlds tallest tower, Burj Khalifa, occupying concourse level through to level 8 and levels 38 and 39, the hotel features 160 luxurious guest rooms and suites, seven innovative restaurants, exclusive retail outlets, the first in-hotel Armani/SPA, and Armani/PRIVE nightclub. With its own dedicated entrance, the hotel is situated within walking distance of The Dubai Mall, the worlds largest retail destination, set within the vibrant Downtown Dubai business and leisure district.ABOUT THE FUNCTIONThis function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless experience. Ensure that each guest becomes a happy fan of our hotel, by delighting them from welcome until farewell.WHAT YOU WILL NEED TO SUCCEED

  • Genuine service personality, with high EQ.
  • Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
  • A minimum of one-year experience in a similar position in a 5-star hospitality company.
  • A strong command of both written and spoken English is required additional language is an asset.
PERFORMANCE DRIVEN CULTURE WHAT WILL YOU BE MEASURED AGAINST
  • Conduct all operational tasks in Front Services while living up to service standards and procedures.
  • Go the extra (s)mile where you can.
  • Prevent complaints and ensure adequate service recovery where needed.
  • Pro-actively communicate with fellow Ambassadors, always with the Guests interests at heart.
COMPETENCIES
  • Put Customer First
  • Drive for Results
  • Learning
  • Resilience
  • Adaptability
WHAT WE BELIEVE INAt Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.Customer FocusCustomers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.Ownership MindsetNo detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.Fast PacedSpeed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.Talent and TenacityOur people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.AdaptabilityWe keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.

Keyskills :
English Customer Service Hospitality Management

About Company

Etihad Airways is the second flag carrier airline of the United Arab Emirates. Its head office is in Khalifa City, Abu Dhabi, near Abu Dhabi International Airport. Etihad commenced operations in November 2003. It is the second-largest airline in the UAE after Emirates. The name Etihad is Arabic for 'United'.

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