Residences Manager

Job Description

Join our TeamDedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.About Four Seasons Hotels and Resorts:At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. At Four Seasons, our company values are much more than a program or a policy; they define who we are and inform the decisions we make. The companys guiding principle is the Golden Rule, and as such Four Seasons strives to have a long-lasting, positive influence on the communities where we operate and on the people we employ and serve around the world.?The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It?s the Golden Rule ? the simple idea that if you treat people well, the way you would like to be treated, they will do the same.? ? Isadore Sharp, Founder and Chairman Four Seasons Hotels and ResortsFour Seasons Hotel Abu Dhabi:In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island ? Abu Dhabi?s business and lifestyle destination ? Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi?s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites ? all with water views and 124 Private Residences. With six creative restaurants and lounges, this is Al Maryah Island?s premier location for stylish entertaining. All venues open to outdoor waterfront terraces and most include private dining rooms. Relaxation awaits in the radiant Dahlia Spa ? with separate fitness and treatment facilities for men and women. Our expansive swimming pool offers a cool social scene with skyline views. With two bright, airy ballrooms that open onto the water, Four Seasons is Abu Dhabi?s most desirable address for meetings, social events and weddings. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest?s unique personal needs ? whether the goal is relaxing on vacation or staying efficient for business-

• The Residences Manager directs and controls day-to-day operations of the Residential team which includes Concierge and Guest Services team.
• They will be the liaison between Residential Division and supporting hotel departments to ensure all service requests from owners and tenants are completed in a timely manner, to the highest standards of execution.
• Their primary responsibilities are to ensure the service standards delivered to the residents are of the highest level in keeping with the Four Seasons brand.
• The Residences Manager will assist in training of all Residential team members, and provide regular performance feedback.
• They will be responsible for overseeing the control of Residential inventory, including all software that tracks leased apartments occupied by tenants and ensuring accurate accounting of all a la carte services.
• The Residences Manager will assist the Director of Residences by completing regular tours of the residences to continuously preserve and improve the product, ensuring that all areas of the residences are properly staffed to handle demand periods.
• In the absence of the Director of Residences, be the first contact for any owner/tenant needs & concerns, ensuring the highest level of service and responsiveness.
• Assist owners/tenants with Use Privileges, handle resident complaints, concierge service and respond to inquiries in an efficient, courteous and professional manner to achieve maximum satisfaction while complying with all Four Seasons? policies
• Handle all resident interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve resident complaints; assist residents in all inquiries in connection with hotel services, in-house events, directions, local attractions, pre-arrival needs, etc. Assist with new owner orientations to their residence & hotel.
• Ensure all required policies and procedures are signed & understood.
• Be the liaison between residences and hotel departments to ensure owners/tenants are welcomed & recognized throughout the hotel.
• Assist Director of Residences in preparing annual budget
• Create & maintain resident charge account, ensuring the accurate billing, tracking of resident spend throughout the departments and monthly payments are collected.
• Be the lead for the ?PR Elite Program?, accurately documenting owner / guest preferences and special requests, in accordance with established policies and procedures.
• Train Concierge & Guest services staff, discipline as necessary, and conduct performance appraisals.
• Schedule staff according to budgeted guidelines, while ensuring maximum service to guests.
• Complete all necessary payroll records.
• Follow all local and corporate policies and procedures
• To provide a friendly and professional service that always exceeds guests? expectations.
• To ensure you read the hotels employee handbook and have an understanding of and adhere to the hotels rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of the position.
• To report for duty punctually wearing professional attire.
• To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
• To comply with local legislation as required.
• To maintain good working relationships with your colleagues and all other departments through working by The Golden Rule.
• To respond to any changes in the division as dictated by the needs of the industry, company or hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• Conduct and attend training sessions as outlined.
• Perform other tasks or projects as assigned by the Director of Residences

Preferred Qualifications and Skills* College degree* Previous experience in Residential or Rooms Division, preferably in a luxury setting.* 2-4 years of management experience* Excellent command of EnglishWork Authorization:-The hotel will apply for work authorization for a successful candidate.Learn more about employment with Four Seasons:-You could also learn more about employment with Four Seasons via the following channels: https://www.facebook.com/FourSeasonsJobs https://www.linkedin.com/company/four-seasons-hotels-and-resortshttp://jobs.fourseasons.com

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