| Job Location | United Arab Emirates |
| Education | Graduate; Post Graduate |
| Salary | Not Mentioned |
| Industry | Ticketing / Travel |
| Functional Area | Not Mentioned |
Reservations ManagerJob Location : UAEKey responsibilities :•Ensure effective operation of the Reservations department in meeting the business goals of the hotel.•Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance. Continue to capture best current practice in new LSOPs.•Training of Reservation Department in all aspects or reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and employees.•Responsible for developing, organizing, and implementing of Reservations orientation and ongoing training.•Be fully aware at all times of the selling strategy, rates, packages, groups and booking status of the hotel.•Assist Revenue Management with inventory management, including maintenance of allotments, group blocks, and rate codes in all applicable systems.•Ensure available technology (PMS & RMS) is fully utilized and understood according to property specific business mix and requirements; in depth knowledge of local Property Management System is required.•Maintaining high standards of data quality through regular system maintenance.•Responsible to drive maximum revenues of preferred Anantara rate/package products by applying relevant selling strategy.•Prepare weekly a 3 months rooms revenue forecast by market segment/day; on request also 6 and 12 months rooms forecast by market segment.•Understand how Sales offices, Group Sales Department and Front office relate to the Reservation Department.•Monitor daily arrivals by ensuring all guest requests are carried out and communicated to other relevant departments, all realistic expectations are met, and reservations are honored.•Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies. Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies.•Build and upkeep close working relationship with Groups Sales Department. Ensure booking status reflects the correct Groups status. Regular follow up on pending/tentative/definite Groups.•Take personal responsibility for driving Upselling within the property by setting monthly targets per reservation associate in order to achieve target.Qualifications :•Degree in hotel management.•Minimum of two years experience in Cluster or hotel reservation and rooms division.•Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.•Understand the dynamics of regional & local market, local competitors and events of the destination.
Keyskills :
dynamics of regional & local market local competitors and events of the destination
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