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Reservations Manager

1.00 to 10.00 Years   United Arab Emirates   10 Aug, 2022
Accor Hotels
1 Jobs Openings
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Reservations ManagerYou are the beginning of an exceptional guest experience. As a Reservations Manager, you will be responsible to plan, direct and co-ordinate all Reservations activities to ensure smooth running of the department, and work closely with relevant departments on all aspects of revenue maximization across all distribution channels.What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
  • Drive rate strategy development and implementation to achieve hotel targets.
  • Maximise revenue to achieve budgeted and forecasted targets.
  • Focus on trend recognition, demand anticipation and opportunity analysis and all aspects of competitor intelligence.
  • Monitor occupancy regularly, balancing inventory where required to ensure maximum availability.
  • Supervise and manage the Revenue and Reservations operations and coordinate its activities with the other departments.
  • Ensure a continuously high quality of reservations delivery to guests and to manage and motivate the reservation team.
  • Support customer loyalty and propertys brand standards by delivering service excellence throughout each customer experience, handle guest complaints and disputes with tact and efficiency.
Your experience and skills include:
  • Minimum 3 years? experience in a similar role, within an international brand.
  • Proven Reservations and RevenueManagement Experience.
  • Ability to build and maintain strong working relationships through all levels of the organisation
  • Positive orientation, developing an empowered team and leading the team.
  • Excellent command in English (verbal and written); additional language is an advantage
Your team and working environment:
  • Dynamic working environment.
  • Defined development career path.
  • Friendly and supportive team
Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor?s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com.Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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