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Relationship Officer

1.00 to 10.00 Years   United Arab Emirates   23 Apr, 2022
Abu Dhabi Islamic Bank
1 Jobs Openings
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Role : Relationship OfficerLocation : Abu DhabiRole Purpose:Managing and controlling the work process on the allocated portfolio in order to provide full support for the utmost satisfaction of customer & bank, guidance, ensure the implementation of Banks policy and procedure & sharia on daily work process, ensure a systematic workflow in conjunction with other concerned channels, identify critical cases and create solutions, provide management with all required reports.Key Accountabilities of the role RESPONSIBILITIES:

  1. Maintain portfolio including regular; ensure that all files are updated i.e. Renewals of , FIP, FSA, CCRs and keep file tidy.
  2. Maintain satisfactory relationship with customers to maximize bank benefit from relation.
  3. Maintain portfolio update and evaluation of customer?s financial capabilities and facility restructuring proposal.
  4. Follow up with MPM to update property management status and cash flow to cover the due installment
  5. Being up-to-date with Bank?s credit policy & procedures, UAE central bank guidelines and other related matters.
  6. Meet business target (Both qualitative and quantitative)
  7. Follow up with clients for obtaining financials, documentations and other information.
  8. Update the team leader and the head of REF on daily/weekly basis with status of managing the portfolio, to be provided in bi-weekly meeting as well.
  9. Process and resolve cross functional tasks with legal, FCD,CAD ?etc
  10. To follow up and negotiate with minimal guidance transactions awaiting approval / clearances with legal, Sharia, CAD, and WFO
  11. Support Team leader in daily account management and routine client queries
  12. Regularize the account, upgrade and transfer the file to good book as per Dept. internal policy.
  13. Timely handling & processing of cases.
  14. Meet customers to discuss their business need.
  15. To follow-up approval of credit application request, make sure the credit approval meets customer needs.
  16. Meet customers to solve their problems & complains and to ensure all required doc., securities, undertaking & etc. provided to complete the rescheduling.
  17. Follow with different Dept. MPM, CAD, WFO to finalize feeding limit.
  18. Ensure high level of communication skills.
Specialist Skills / Technical Knowledge Required for this role:
  • University Degree with 7Years relevant experience of which 5 years preferably in Real Estate Finance Area.
  • Good ability of time management and multitasking
  • Good Knowledge of English (spoken and written) and preferably Arabic
  • Advanced Computer knowledge and operations.
  • Good Knowledge of ADIB products / Services and requirements.

Keyskills :

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