Relationship Manager - Priority Banking - Alain

Job Description

Role: Relationship Manager ? Priority BankingDivision: Retail BankingLocation: Al AinDepartment: Priority BankingROLE PURPOSE: To attract, deepen, grow and manage financial relationships with affluent clients, using full range of banking products and tools, utilizing a team-based approach to provide complete solutions to clients? financial needsKey Accountabilities of the role 1. Client/ Business Acquisition :? Generating of new business via out marketing activities, gold center contacts and existing network? Increasing team revenue and productivity by cross- selling and up-selling.? Acquiring new to bank customers? Identifying new potential expansion locations? Converting in-bound and outbound leads to sales? Building a strong trust relationship with key customers? Maintaining a loyal pool of customers/alliances who refer potential customers? Carrying out the function(s) of promoting the financial products.? Collection of the required information and data? Evaluation of the clients? ability and appetite to handle the risks (Risk Profile) and the detailed functions associated therewith.2. Channels Cooperation:? Making referrals to other channels based on identified customer needs? Smoothly implementing of Priority Banking services across surrounding branches3. Management of service delivery:? Monitoring service levels for customer satisfaction? Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries.? Getting ad-hoc customer feedback.4. Control and Risk Mitigation:? Reviewing of credit applications? Adhering to laid out processes and procedures? Ensuring appropriate and adequate documentation? Identifying trends of errors and proactively advice processes improvementsThe competencies required to undertake this role and the level at which performance would be assessed as being satisfactory are:(1 - least desirable, 5 ? max desirable)BEHAVIOURAL COMPETENCIESCustomer Focus 5Drive for Excellence 4Integrity & Trust 5Ownership 3Decision Quality 4Business Acumen 3Strategic Ability 3Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:? University degree or a recognized professional certificate.? Experience of no less than three years in the area of the financial analysis, financial markets, investment, wealth management, or financial planning.? Detailed knowledge of ADIB?s Retail Banking products & services? Experience in sales, product development or wealth advisory to priority banking customers/ retail HNIs? Broad knowledge of ADIB?s Retail Credit & Operational Policies & Procedures? Specific Knowledge of UAE banking practices , regulations & risks? UAE Financial Rules & Regulations Certification? International Certificate in Wealth and Investment Management (Level 3)? Risk in Financial Services Certification? Introduction to Securities and Investment (international)? Good Knowledge of competitors in the local market? Must have led a team of professionals? Detailed knowledge of service standards? Training & Presentation skills? Computer SkillsPrevious experience: Minimum (5) years of Related Banking experience in U.A.E

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