Relationship Manager- Client Coverage-2200025627

Job Description

Relationship Manager, Client Coverage - (2200025627)Job: Institutional BankingPrimary Location: Africa & Middle East-United Arab Emirates-DubaiSchedule: Full-timeEmployee Status: PermanentPosting Date: 21/Sep/2022, 12:57:50 PMUnposting Date: OngoingRole Responsibilities

• Responsible as the primary global client contact / relationship manager delivering the client solutions that the Bank has to offer by mobilising banking teams and product partners into each client relationship of CCIB. Individual will be accountable for the overall client group revenues, profitability and risk acceptance (AML, CDD and Credit).
• The individual is responsible for Account Plans, establishing and maintaining an end-to-end understanding of the client group structure and client needs and steering the client relationships. Define and agree the relationship strategy for the client and drive the global execution.
• Identifies and acts on opportunities to create new partnerships by working closely with the coverage team and product partners to ensure execution and delivery of Account plans.
• Acts as a champion of the SCB?s brand, culture, and conduct standards

• Support the vision and growth aspirations for the CCIB business regionally.
• Lead the development and implementation of the client strategy (working with the coverage team including product partners) for the designated portfolio as identified through the Account Planning process
• Accountability for delivering financial performance objectives (revenues, profitability, diversity and quality of client income, etc)
• Accountability for all other objectives for the management and development of client relationships, specifically compliance (AML, CDD) and credit risk.

• Actively identify client needs across full set of SCB product capabilities, originate new business and grow the franchise by capitalising on bank competitive attributes (eg Network etc). Selectively developing new relationships where required.
• Engage senior management and decision makers of key clients to improve the quality of dialogue with clients, promoting a move away from ?transactional? reactive client coverage to consistent value-added partner/trusted advisor status. Anticipate clients? requirements and provide strategic advice, bringing in the relevant product and industry partners as appropriate.
• Maximise the profitable revenue to the Bank whilst maintaining focus on client outcomes, strengthening and deepening existing relationships both at the most senior level as well as at the operating level in the clients in the designated portfolio.
• Professionally represent Standard Chartered Bank at the highest levels within region and internationally.
• Bring strategic thought and vision as to how the corporate landscape regionally/globally is changing and where areas of international growth lie relevant to the client portfolio.
• Ensure that industry and product knowledge is continually developed personally and within the team.
• Stay abreast and anticipate the developments of the industries / markets in which our clients operate

• Proactively manage the designated client portfolio to ensure:
• Close ties exist with key stakeholders eg. Financial Markets, Transaction Banking, Corporate Finance, Risk, Country CEOs, Service Delivery, etc.
• Risks are appropriately identified and managed as per CIB policies and standards.
• The team is suitably trained with respect to an understanding of the regulatory environment, keeping up to date with applicable changes and Group policies with ability to contribute and, where possible, influencing policy formulation
• Key regulatory risks and concerns are raised into the governance framework throughout the Corporate, Commercial and Institutional Banking (CCIB) team
• All sales disciplines are adhered in accordance with CIB standards i.e. Account Planning, Call Reports, Deal Pipeline Management, static data management as applicable for the role.
• Develop opportunities through attendance at key Industry events as necessary.

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Employ, engage and retain high quality people, with succession planning for critical roles.
• Responsibility to review team structure/capacity plans.
• Set and monitor job descriptions and objectives for direct reports. Provide feedback and rewards in line with their performance against those responsibilities and objectives.

• Take the initiative regarding regulatory, reputational and ethical matters, taking the initiative for providing proactive advice to clients as identified. Coach and manage the team in these matters and ensure they are adequately trained in and cognisant of regulatory, reputational and ethical risks
• Embed the Group?s values and code of conduct and develop a robust culture to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among team members.
• Ensure that Risk Management matters that are brought to the job holder?s attention are subject to direct remedial action and/or ensure adequate escalation to Regional / Country Banking Heads and Group/governance committees, as appropriate

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