| Job Location | United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Secretary / Front Office |
| Functional Area | Not Mentioned |
MAIN DUTIES AND RESPONSIBILITIES: 1.1.1 Register and process check in for all arrivals.1.1.2 Handle guest check outs efficiently and professionally.1.1.3 Update guest information into the computer after a complete check in.1.1.4 Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests? departure.1.1.5 Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.1.1.6 Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.1.1.7 Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.1.1.8 Handle issuance of guest room key cards and ensure effective control for guest security.1.1.9 Check and convey message, mail and package to Guests.1.1.10 Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned.1.1.11 Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.1.1.12 Handle safe deposit boxes in a accordance with policies and procedurres.1.1.13 Report any unusual occurrences or requested to manager.1.1.14 Be aware of the hotel accident Prevention Policies.1.1.15 Ensure the cleanliness and neatness of front office area.1.1.16 Ensures that all guests are greeted on arrival & departure of the hotel.1.1.17 Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily1.1.18 .Check Hotel situation, occupancy, functions, groups, VIPs1.1.19 At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations1.1.20 Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.1.1.21 Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.1.1.22 Review and update Logbook1.1.23 Check equipments1.1.24 Be Smart, well groomed and maintain a friendly and cheerful disposition all the times1.1.25 Oversee the day to day operations1.1.26 Report regularly on happening to Asst. FO/FOM1.1.27 Fire Procedure1.1.28 First Aid Procedures1.1.29 Handle guest complaints and report to managerQualificationsUniversity Degree in Hotel Management , minimum 1 year in a similar role star HotelRequired Languages: English, Russian, German, ArabicYou will be redirected to the company website to apply for this position.
Keyskills :
Receptionist greeting visitors helping them navigate through an office MS Excel Word Outlook & PowerPoint.
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