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Raffles Club Agent

1.00 to 10.00 Years   United Arab Emirates   16 Aug, 2022
Accor Hotels
1 Jobs Openings
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Position: Raffles Club AgentDepartment: Rooms Division / Raffles ClubReports to: Raffles Club Supervisor / Guest RelationsManager__________________________________________________________________________________________________________________PURPOSE OF POSITIONTo be responsible for all activities relevant to Raffles Club guests such as the reception, private check in / out, cashiering, foreign exchange and assisting guests with inquiries.KEY ROLES & RESPONSIBILITIES

  • Greet guests at all times in a friendly and helpful manner
  • Register and room all Raffles Club guest arrivals according to established procedures
  • Perform check-in, check-out and room change procedures and ensure all data is accurately entered into the hotel system
  • Liaise closely with Butlers to escort and do follow-ups on guest requests or requirements
  • Maintains cashier float and ensure accurate daily report of all money received
  • Cashes hotel guests? personal and travelers checks and assists with currency exchange
  • Keeps abreast of all modifications to accounting policies and procedures
  • Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs and Hotel Loyalty programs (Raffles Ambassadors)
  • Attend to guest?s complaints, inquiries and requests; refer problems to supervisor/Assistant Manager if he/she unable to assist
  • Is familiar with other Raffles properties so that guests indicating any next destination on the registration card can be ?sold? on an onward booking to another Raffles property
  • Ensure that guests depart the hotel with a positive impression of the hotel service
  • Perform audit balances and prepare all reports for audit in an orderly fashion
  • Maintain comprehensive knowledge of standard reservation procedures
  • Offer secretarial duties for guests such as faxing, posting, copying, scanning etc.
  • Maintain exemplary department standards of behavior and appearance and attitude
  • Ensure that Reception and Lounge work area is clean and in an orderly state at all times
  • Performs related duties and special projects assigned
  • Adhere to OH&S policies and procedures
  • Set up for Breakfast, High-Tea & Cocktail Hour & ensure timely replenishment of amenities
  • Forecast weekly stock intake on food and beverage in the lounge
PERSONAL ATTRIBUTES
  • Good level of engagement with guests
  • Ability to work cohesively as a team with a multi-cultural workforce
  • Excellent communication skills
  • High level of integrity, enthusiasm, dedication, support for continuous improvement
  • Good knowledge of Front Office and F&B Operations
QUALIFICATIONS
  • Post Secondary school education or Diploma from School for Tourism & Hotel Management
EXPERIENCE
  • Minimum 1 - 2 years? relevant experience in customer service/guest relations

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