| Job Location | United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling Quality / Testing |
| Functional Area | Not Mentioned |
We are looking for an experienced Quality Analyst to join our call center team. The ideal candidate will have a strong background in monitoring and improving the quality of customer interactions across calls, emails, and chat.Key Responsibilities:Monitor and evaluate customer interactions to ensure compliance with company standardsProvide constructive feedback to agents and support performance improvementIdentify trends and areas for process enhancementCollaborate with the training team to develop coaching programsGenerate reports and insights on quality metricsRequirements:Minimum 2 years of experience in a Quality Analyst role within a call centerFluency in Arabic, English, and Turkish (mandatory)Strong analytical and reporting skillsExperience in quality monitoring tools and methodologiesExcellent communication and coaching abilities
Keyskills :
experience in a Quality Analyst role within a call center
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