Public Safety Response Specialist

Job Description

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the regions best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.About The TeamThe PSRT team consists of highly motivated individuals who share a passion for both safety and privacy. We will be looking for a knowledge of our products and services and an understanding of why privacy and safety are critical to our success.About The RoleThe Public Safety Response Team (PSRT) manages requests for user data from police, the judiciary and other government agencies around the globe. These often involve emergency circumstances which require an immediate response. Every request is unique and must be checked for legal compliance prior to commencing exhaustive research to identify the exact data requested.We are seeking a highly-motivated, detail-oriented person with a strong work ethic to join our team of privacy and safety specialists processing requests for user data. The successful applicant will be able to demonstrate excellent judgment, prioritize effectively and work collaboratively while under pressure; communicating effectively with external and internal stakeholders.What Youll Do

• Responding to requests from law enforcement and public health authorities.
• Protect the privacy of our users data through robust analysis of all requests against our stringent legal and ethical requirements.
• Identify, escalate and respond to emergencies promptly and effectively.
• Manage internal and external stakeholders through clear, concise and rational communication.
• Research and produce clear, accurate and concise responses to requests.
• Be flexible and prepared to cover weekend duties and public holidays as necessary.
• Contribute to process improvement of procedures, new features/products to reinforce data protections of our users.

What Youll Need

• Fluency in reading, writing and conversational Arabic and English.
• Confidence to interact with police and other government agents in a calm, professional manner within a high pressure and rapidly evolving environment.
• Able to work independently with impeccable judgment.
• Skilled in various computer systems, internet technology and software (PC, Mac, MS

Office, online research, etc.)What Well Provide YouWe offer colleagues the opportunity to drive impact in the region while they learn and grow. As a Careem colleague you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Enjoy the flexibility that comes with the trust of being an owner; work in a hybrid style with a mix of days at the office and at home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
• Access to healthcare benefits and fitness reimbursements for health activities including: gym, health club and training classes.

Keyskills :
Ms Office English Arabic Pc Online Research

About Company

As the world’s largest food and beverage company we are driven by a simple aim: unlocking the power of food to enhance quality of life for everyone, today and for generations to come. To deliver on this, we serve with passion, with a spirit of excellence, offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. Our culture is based on our values rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for the future.