Programme Change and Communication Lead (3 Years Fixed Term Contract)

Job Description

Emirates Skywards, the award-winning loyalty programme of Emirates and flydubai, has marked more than 20 years of excellence, innovation and unmatched rewards. Over the past 2 decades, the loyalty programme has exponentially grown its membership base by offering value and rich, personalised experiences to its members around the world. The programme has extensively invested to diversify its brand partnerships, and utilise innovative digital technology, so that it can offer its members across the globe with more ways to earn and enjoy rewards, conveniently and via new touchpoints. In order to support its ambitious growth, we have embarked upon an journey to replace the in-house Loyalty platform to a new state- of- the -art vendor hosted platform. A time bound project that warrants an experienced team across various business roles in Skywards to partner with Internal IT, vendor and stakeholders to successfully launch this across an established, diverse and multi-faceted organization. We have a fantastic opportunity for the Programme Change and Communication Lead, who will play a key role in delivering business value by ensuring business readiness through employee engagement and adoption. The role supports people through changes to business processes, systems and technology, job roles and ways of working, and culture. The role partners internally with specialist departments from Corporate Communications, Learning and Talent, Retail and Customer service, Airport Services etc. to develop and execute the necessary change management initiatives for a business programme migrating to a vendor hosted programme. The Lead will work with all levels of community to deliver change in line with the Skywards strategy and portfolio. Key Accountabilities: - Lead, develop and execute the change and communications strategy for the programme. Produce timely and targeted messages to stakeholder groups identified as part of change impact reviews. Responsible for the end-to-end delivery and management of the Skywards Internal Partnerships strategic projects and initiatives. - Support the programme leaders and their teams to ensure engagement with business stakeholders on change initiatives. Lead the support so that they are equipped to fulfil the role of change sponsor as they help their teams through transitions and changes to new ways of working. - Create and implement a comprehensive set of communication guidelines, templates, and processes for the programme team to follow. - Provide guidance to programme leads on tone and visual design of programme presentations and equip the team to be change advocates of the programme. - Lead, design and manage programme newsletters, stakeholder events and vernissages to create awareness and garner support for the programme. Design and deliver effective proactive and reactive communications to support programme rollout, celebrate achievements and manage escalations. - Conduct readiness assessments and present findings to senior management. Provide counsel to leadership team and partner clly with the programme support functions to change manage all stakeholders. - Lead transition management, ensuring that business as usual is maintained during the transition and the changes are effectively integrated into the business by maintaining continuous engagement with all impacted stakeholders - Assess the programme training needs and design an optimum training programme. - Lead, direct and develop the change team to foster an integrated, collaborative approach towards change management and training

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