Professional Services Specialist

Job Description

Description:Johnson & Johnson is recruiting for Professional Services Specialist to be located in Dubai, UAE.Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. And our culture is interconnected by the shared values of Our Credo. Its a culture that celebrates diversity and diverse perspectives. It helps employees achieve an effective mix between work and home life and supports their efforts to have a positive impact on their communities.Role Summary:Professional Services Specialist executes J&J and distributor employees along with physicians trainings and certification programs to ensure consistent optimum clinical outcomes of all J&J products including Refractive, Lex Extraction (Laser cataract Surgery & Phaco), Ocular Surface and Intraocular Lenses (IOLs)As part of Medical Affairs team, the position provides outcomes and sub optimal results analysis to optimize the use of J&J products including clinic workflow, patient pre management, pre & post operative checks and all related factors that have an influence on final patients outcomes.Main Duties & Responsibilities:

• Provide training & certification programs to J&J, distributor employees, physician and Systems operators, in order to ensure consistent optimum clinical outcomes of J&J premium refractive, Lex Extraction (Laser cataract Systems & Phaco), Ocular surface portfolio, and Intraocular Lenses to drive premium procedure market share by optimizing clinical outcomes.
• Provide expert level support to external and internal J&J customers and distributors certified ASMs, especially during new product introductions.
• Provide sales training and/or demonstrate equipment to local commercial teams at discretion of manager.
• Provide optimization and problem-solving support for existing users, e.g. at sites experiencing sub-optimal clinical results.
• Support Demos/studies as required by Medical Affairs/local commercial organization.
• Support area countries and projects in addition to local country if required by Manager.
• Support activities (internal and external) at J&J Vision Experience Centre (customer trainings, wet labs and recertification programs).
• Provide booth support at local congresses.

Qualifications:A successful candidate will need to have/be:

• Acquired Bachelor degree (Healthcare related degree is preferred).
• Fluent in English and Arabic is a must.
• Min. 5 years of clinical and/or surgical background.
• 2-4 years in practical experience in clinical environment, e.g. in ophthalmic surgical centers or hospitals and/or with experience in the management of Cataract patient.
• IOLs Subject matter expertise, high and detailed knowledge of products and respective clinical experience.
• Good presentation and communication skills.
• Excellent problem-solving skills and service orientation.
• Ability to work independently with minimal supervision.
• Flexible toward management and customer needs regarding work schedule.
• Training and/or teaching experience is a plus.
• Flexible and willing to travel frequently (min.50% of time).

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.That is why we, in the United Arab Emirates, are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.Diversity, Equity & Inclusion at Johnson & Johnson means You Belong!

Keyskills :
Service Orientation Surgical teaching Training Problem-solving

About Company

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