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Product Specialist - Hotels

1.00 to 10.00 Years   United Arab Emirates   17 Jun, 2022
Almosafer
1 Jobs Openings
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

We are looking for a data-driven Product Specialist to manage the Product operations and provide support for Hotels product. This role sits at the intersection of a few different departments, helping to better connect product teams with business operations teams, like customer support, sales, and similar.In this role, you will:

  • Develop an understanding of company products to meet the companys current and future needs.
  • Become a liaison between business operations and the product team to streamline operations and get relevant insights
  • Support various teams by analyzing technical gaps in API connectivity and data.
  • Analyze gathered data to help product management make better-informed decisions
Key responsibilities:
  • Analysis and discovery
    • Address and analyze the emerging issues or incidents raised by the different stakeholders. This will require analyzing API requests/responses and reading XML/JSON log files.
    • Evaluate the requirements/incidents to understand the impact caused to the business or stakeholders and ensure that the most impactful and high priority issues get prioritized for immediate attention
    • Debug with the help of technical teams to understand the exact root cause of the issue
    • Conduct discovery sessions with stakeholders on a regular basis in order to identify items that can bring operational efficiency (identify, record, track and update the items)
    • Define business processes to streamline product development and communication between product team and business operations/stakeholders
    • Work closely with other internal departments where additional input is needed to complete internal projects and initiatives
  • Delivery
    • Identify and collect all incoming insights and incidents, and process them accordingly
    • Work alongside the engineering and product teams and help clear any queries etc
    • Maintain product documentation to ensure all stakeholders are up to date

Keyskills :

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