Principal Customer Sol. Mgr

Job Description

Job summaryAt Amazon Web Services (AWS) we are changing the future of IT. As part of the core AWS account team you, the Technical Delivery Manager, will help our customers to arrive in that future. You will work across AWS teams and apply your technical and program management expertise to serve some of the largest and globally diverse enterprises in the world.Roles and ResponsibilitiesYou will have the opportunity to manage a team focused on collaborating with customers, sales, solutions architecture, software development and service teams to deliver technical solutions that solve some of the most complex and challenging technology problems of today.You will guide a group of CSM Engineers working with customers and internal stakeholders to scope work, set business goals, identify appropriate resources, track and report on progress and develop schedules.You help develop the resources and monitor their customers? performance assessing risks, anticipating bottlenecks, providing critical issue management, balance trade-offs, and encouraging risk tasking to maximize business value. You will lead a team of certified AWS evangelists supporting customers to allocate the appropriate resources to achieve their goals.At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should lead your team with cool head, predicating strong technical development, be detail oriented, have excellent problem solving abilities, and be an exemplary communicator.Your technical expertise and operational excellence will influence your team?s decisions and help us drive secure and robust customer solutions. We love people who innovate, use data to make decisions, and can express themselves thoughtfully.We want you to be passionate about delivering a great customer experience, and love contributing to a team goal.15+ years expierence with leading teams and project managing complex, large scale, IT/technical/engineering programsStrong Management skills with 10+ years leading client facing teamsBachelors degree in Science, Technology, Engineering, Math or equivalent experience (Computer Science preferred)Superior written and verbal communication skillsDemonstrated ability to effectively deliver information at the C-suite/VP levelExperience working with current web technologies (especially Cloud)Self-motivated problem solver; able to thrive in a dynamic and customer-focused environmentStrong organizational and troubleshooting skills with precise attention to detailDemonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to changeHighly analytical, technically proficient, and able to learn new tools and software quicklyStrong listening skills; demonstrated ability to ask effective questionsBusiness English language skillsPMP, Prince 2, PgMP, SAFe, or SCRUM/Agile certifiedDirect experience implementing AWS/cloud servicesDeep understanding of software development/engineering lifecycle from conception to deliveryDemonstrated leadership through influencePrior experience working with or managing teams leading large technical programs, particularly at high growth startups or Fortune 500 companiesWorking experience as a SCRUM master or leading a SAFe programPrior experience working in a Technology sales organizationBusiness English language skills

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