PR Manager - Arabic Speaker

Job Description

We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique.Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differencesYes, we lead the way. But we want to go further, with audacity, with imagination, with passionCOMPANY DESCRIPTIONWe are far more than a worldwide leader. We are more than 240 000 women and men who share something unique.Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences.Yes, we lead the way. But we want to go further, with audacity, with imagination, with passionRAFFLES THE PALM & HYDE DUBAIRaffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world?s largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.The PositionTo assist in developing, creating and implementing ongoing media and marketing efforts. Plans and executes internal and external events with proficiency.KEY ROLES & RESPONSIBILITIES

• Maintain complete knowledge of all hotel services/features
• Handle guest complaints promptly and effectively, ensuring follow-up
• Promote positive relations with guests and employees
• Maintain high level of knowledge of the Raffles product and the competitors product
• Maintain good relationships with counterparts at competing hotels; promote all Raffles properties whenever possible
• Design and work within market plan and maintain file database
• Meet solicitation and maintenance call requirements; handle all incoming inquiries
• Follow-up with in-house guest to ensure on-going service to the guest
• Attend designated in-house training and seminars
• Attend departmental and hotel meetings as required
• Entertain customers in all outlets as necessary
• Successfully complete all required training/certification processes
• Process paperwork to clients, other departments, etc., within a timely manner. Complete all assigned paperwork within a timely manner
• Develop relationships with key media players and the travel industry
• Build and maintain positive relations with the International Sales Offices
• Administer staff performance reviews on a timely basis
• Ensure financial successes of hotel by overseeing all expenses and ensuring that all special events are profitable for the hotel

• Ability to prioritize, organize work assignments and maintain follow-through
• Perform job function independently with minimal supervision, even under pressure, but also work cohesively as a team
• Ability to ensure security and confidentiality of guests and hotel data
• Ability to enforce hotels quality procedures, etc.
• Clear thinker who can analyze and resolve problems with good judgment
• Ability to remain calm and courteous in demanding/difficult situations
• Outstanding writing and oral communication skills
• Ability to interface confidently with high-profile customers and media
• Extremely detail-oriented with task-mastering abilities

• Bachelor?s Degree

• Minimum two years? experience in hotel operations, related to or preferably in special events, conference services, public relations, advertising or sales

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