Patient Affairs Specialist

Job Description

Title: Patient Affairs SpecialistReports to: Patient Affairs ManagerLocation: DubaiJob SummaryThe Patient Affairs Specialist role has two main responsibilities. The primary responsibility isto use internally provided resources to book new patients and retain patients already seen inthe clinic. In addition the patient affairs specialist will ensure the patients have an excellent?journey? through the facility and document this journey through the patient survey whileencouraging google reviews.Second, the patient affairs specialist is responsible for ensuring all patients, visitors, andfamilies received at GluCare Integrated Diabetes Center feel warmly welcomed upon arrivingat the facility. In addition, the Front of the House role will ensure that all patients, visitors,and families are registered in a timely manner, are escorted to the proper location, andassisted as appropriate including the collection of information in a timely and safe manner.Responsibilities? Welcomes and greets all patients and visitors, in person or over the phone? Answers the phone while maintaining a polite, consistent phone manner usingproper telephone etiquette? Responsible for keeping the reception area clean and organized? Registers new patients and updates existing patient demographics by collectingdetailed patient information including personal and insurance information? Facilitates patient flow by notifying the provider of patients arrival, being aware ofdelays, and communicating with patients and clinical staff? Responds to inquiries by patients, prospective patients, and visitors in a courteousmanner? Keeps medical office supplies adequately stocked by anticipating inventory needs,placing orders, and monitoring office equipment? Protects patient confidentiality, making sure protected health information is securedby not leaving PHI in plain sight and logging off the computer before leaving itunattended? Assist in claims processing and billing in coordination with the insurance and financeteamsEducation RequirementsEducation: High school diploma or graduationequivalency degree (GED).? Knowledge of clinical procedures, first aid, and medical terminology.? Knowledge of office procedures including administrative processes and procedures,claims processing, preparing patient charts, and basic computer skills.Experience and SkillsExperience: Previous clinic or hospital reception and leadership experience.Skills: Highly organized, capable of multitasking and shows attention to details.Supervisory skills in scheduling, training, and leading a team. Data analysis and strategicthinking. Telephone etiquette, customer service, basic word, and excel programs, timemanagement, multi-tasking, organization, scheduling.The most critical skills include teaching the following:? Telephone Etiquette: When a patient calls in, the way in which the front deskpersonnel handle the telephone call determines how the facility is perceived. Themedical office receptionist must be a good listener and maintain confidentiality inaddition to having good phone manners.? Customer Service: Giving patients personal attention can go a long way inestablishing their positive experience with the facility. The receptionist should givethe patients a warm welcome when they enter the office. Even if you cant verballygreet the patient, getting eye contact with them lets them know you are aware of theirpresence and will get to them as soon as possible. If the patient brings a problem tothe receptionist, it should be addressed by immediately bringing it to the attention ofthe nurse, clinician, or administrator as appropriate.? Fluent in English and Arabic a plus

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