| Job Location | United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Lawyers / Legal Advisors |
| Functional Area | Not Mentioned |
Focuses on advocating for patients rights, addressing concerns with empathy, and ensuring timely resolution of complaints. Analyzes patient feedback, collaborates with cross-functional teams to improve care, and leads quality improvement projects. Monitors patient satisfaction KPIs, maintains records, and provides staff training on patient advocacy and service recovery. Promotes a patient-centered care culture.ResponsibilitiesAdvocates for patients rights and ensures their voices are heard in decision-making processes.Serves as the primary point of contact for patients, addressing concerns and complaints with empathy and professionalism.Investigates and resolves patient complaints in a timely manner, ensuring root cause analysis and service recovery strategies are effectively implemented.Maintains detailed records of patient interactions and follow-up actions.Conducts and analyzes patient surveys to identify trends and areas for improvement.Works closely with the Press Ganey team to collect and analyze patient feedback data.Collaborates with the continuous improvement team to develop data-driven solutions for enhancing patient care.Monitors key performance indicators (KPIs) related to patient satisfaction and advocates for necessary changes.Leads or supports quality improvement projects aimed at streamlining workflows and addressing operational challenges.Works closely with cross-functional teams, fostering collaboration between clinical and administrative departments.Ensures alignment with organizational goals and healthcare standards.Provides training sessions for staff on patient advocacy, communication skills, and service recovery techniques.Promotes a culture of patient-centered care within the organization.Travels between the Hospitals and Satellite Clinics if needed.Interacts with patients, families, clinical staff, and administrative teams if needed.QualificationsBachelor?s degree in Management or a related field.PROFESSIONAL EXPERIENCE:Minimum of (3) three years of experience in patient experience management or healthcare operations.Knowledge of complaint resolution, patient survey analysis, and quality improvement initiatives.Knowledge of healthcare standards and compliance requirements.Skills in advanced computer usage, including proficiency in Excel and data analysis.Skills in managing cross-functional teams with strong leadership and communication abilities.Skills in organization with excellent attention to detail.Ability to analyze data and utilize patient feedback systems effectively.Ability to solve problems and make informed decisions with a high level of proficiency.Ability to demonstrate high emotional intelligence and empathy when handling patient concerns.Ability to communicate effectively in English, Arabic, and other languages.Ability to thrive in fast-paced, high-pressure environments.Ability to manage projects and optimize workflows efficiently.You will be redirected to the company website to apply for this position
Keyskills :
Advocate Legal Experience
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