Parent Relations Executives ? (UAE Nationals)-220000B3

Job Description

Parent Relations Executives ? (UAE Nationals) - (220000B3)DescriptionAldar Education are currently looking for Parent Relations Executives ? (UAE Nationals) to support our growing family of owned and operated schools in the UAE.The successful candidates will be closely aligned with our core values and ethos and possess a genuine understanding and appreciation of the values of the regionRESPONSIBILITIES:Main Duties:

• Welcome all prospective parents to the school and deal with any initial enquiries
• Assist with external marketing for the school and manage the social media channels
• Conduct tours of the school for prospective families
• Assist the Admissions team when needed with enquiries and enrolments
• Create and send out welcome information packs to new families prior to joining the school
• Work with the senior leadership to plan induction and transition days and hosts these events

Specific Duties:

• Maintain open lines of communication with existing parents throughout the year.
• Send updated notifications from the Leadership Team and teachers via email and Newsletters.
• Mange the feedback process, acting as the initial point of contact for parents to ask questions or raise any issues.
• Liaise with the school faculty to resolve these issues and keep a record of any such queries.
• Share weekly reports with the school Principal on parent feedback and ensure the escalation process and complaints procedure is complied with.
• Organize parent/community events in order to engage parents in school activities and celebrations and support the school?s parent engagement activities.
• Work closely with parent bodies such as the Parent Council and Parent Ambassadors.
• Support and advertise the school?s parent engagement activities.
• Management and continual development of the school communication channels, such as newsletters, to ensure the school?s parent population is fully aware of the schools activities as a key driver of customer/student retention.
• Undertake regular surveys of new parent views on enrolment process and other subjects of relevance.
• Drive the communication on the re-enrolment process; increase parent retention
• Work with the Marketing team at HQ on enquiry generating activities
• Perform all other duties as requested by direct and dotted line reporting managers/ supervisors in a timely manner.

QualificationsREQUIREMENTS:Minimum Qualifications:

• Bachelor?s degree

Minimum Experience:

• A minimum of 2 years of experience in a similar role in the region
• Customer service experience is required, experience in the Education sector is preferred

Job Specific Knowledge & Skills:

• Fluent English communication skills, written and oral in order to deliver clear, proactive and effective two-way communication.
• Arabic speaker is preferable
• Strong interpersonal skills to aid in daily contact with parents in a diverse multi-cultural environment
• Ability to work flexibly as a member of a team
• Result driven.
• Ability to analyse information in a systematic manner to make informed decisions.
• Ability to create a culture of continuous learning and knowledge sharing
• Collaboration and teamwork
• Shows positivity when faced with change, embracing it fully
• Acts in a socially responsible manner
• Excellent office management skills
• Approachable, professional, calm and knowledgeable
• Able to deal professionally with a range of stakeholders
• Knowledge of child protection and safeguarding
• A clean enhanced Disclosure and Barring Services check or police check.

What We Offer:Aldar Education are a family of world-class, child centered, and innovative schools based in the UAE. We educate over 25,000 students across our group of owned and managed schools and as we grow so does our need for highly skilled, inspirational, and dedicated school leaders. We offer an attractive remuneration package. Our future-focused learning model includes both students and staff and so we place a special emphasis on professional development, coaching and training.This job description is not all inclusive. Aldar Education reserves the right to amend this job description at any time. We are an equal opportunity employer, committed to a diverse and inclusive work environment. We are also mindful of our national development strategy and encourage UAE Nationals in their application at our company.Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Offers of appointment are subject to satisfactory references and police clearancePrimary Location: United Arab EmiratesJob: Education

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