Operations Specialist (Housekeeping)

Job Description

Job SummaryHousekeeping Operations Specialist is an integral part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel. Housekeeping Operations Specialist ensures our guest accommodations and all areas front and back of house are maintained in a spotless condition at all times.Housekeeping Operations Specialist demonstrates the ability to lead a multicultural team is essential, as is solid business acumen and a passion for service. Provides support housekeeping team members working on the floors conducting detailed inspections of their work. Responsible to assist with administrative duties and inspections. This role has direct contact with guests and as such good communication skills are a necessity.Strong training and supervisory skills are essential. This position does require an applicant with a flexible schedule, able to work morning/afternoon shifts, weekends, and holidays.Tasks & Responsibilities

• Ensure the smooth daily operation of the Housekeeping.
• Inspect the work of a team responsible for the cleaning and upkeep the area of the hotel. Monitoring each Room Attendant?s daily progress. Ensure all standards have been met and train the staff as needed.
• Be informed about daily room occupancy forecast and guests? details. Organize daily work and labor needs accordingly.
• Hold daily briefing and cooperate with other departments and outsourced staff.
• Monitor the performance of Linen Runners, assuring that there are sufficient supplies on the guest floors and checking cleanliness of guest corridors, stairwells, elevators, Linen chutes and pantries.
• Inform the Maintenance team regarding any maintenance job needed as soon as you discover the issue. Follow up on each long term request.
• Anticipate guest needs, ascertain satisfaction and respond urgently and appropriately to guest concerns and requests. Handle guests? complaints and inform to the management team.
• Enhance ?special touch program? to improve guest experience. Monitor and motivate the team to be proactive in extending the warm welcome and upkeep the daily service with the extra steps to make guest stay memorable.
• Assist with responsibilities and duties in the absence or heavy volume in the areas of public areas, housemens, coordinators, back of the house and Laundry.
• Support with any other tasks within the division and/or any tasks assigned to by the management team.

Knowledge and Skills

• Proven experience as a Housekeeping leader within hotel that delivers five star luxury quality in an international environment of excellence.
• The ability to build and maintain strong relationships with people at all levels, across all areas, including outsourced contractors, suppliers, guests and employees.
• Excellent personal presentation and interpersonal skills and an exceptional eye for detail.
• A passion for providing a great guest experience.
• High level of attention to detail and a strong work ethic.
• Strong organizational skills, leadership skills, hospitality spirit the ability to provide feedback to both employees and management and strong follow through.
• Previous experience and ability to work effectively under pressure.
• Previous experience with Opera, HotSOS and REX is beneficial.
• Ability to multitask and prioritize is essential.
• Works harmoniously and professionally with co-workers.

CertificationCollege degree preferably specializing in Hotel management or equivalent experience.

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