Operations Specialist (Front Office)

Job Description

The Four Seasons Resort Dubai at Jumeriah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth.Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms ? including 49 suites ? subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green.Join our Team

• Work on a team that is built on mutual respect, collaboration, excellent service.
• Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
• Four Seasons have been ranked in FORTUNE Magazines 100 best companies to work for since 1998.

Job SummaryFront Desk Operations Specialist is collectively responsible for delivering a customized, memorable, and unique experience to the resort and our guests. Front Desk Operations Specialist is empowered to implement luxury initiatives to elevate the overall guest experience from the moment of check in and checkout. This position oversees the resolution of guest concerns and facilitates the delivery of quality, clean and safe facilities, amenities, and services.Front Desk Operations Specialist demonstrates the ability to lead a multicultural team is essential, as is solid business acumen and a passion for service. Provides support to the Front Desk colleagues by being present and assisting with daily administrative duties. This role has direct contact with guests and as such, strong communication skills and problem-solving skills are a necessity.Solid training and supervisory skills are essential. This position does require an applicant with a flexible schedule, able to work morning/afternoon/night shifts, weekends, and holidays.Tasks & Responsibilities

• Ensure the smooth daily operation of the Front Desk by supporting both Supervisors and Resort Assistant Managers.
• Providing exceptional knowledge of hotel products and services in order to anticipate the guest needs.
• Ascertain and measure satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests. Handle guests? complaints and inform to the management team.
• Lead daily shift briefings and communicate with all operational departments in the Resort (Housekeeping, Pool & Beach, F&B Outlets, Spa).
• Monitor and share feedback and coaching to all service staff and communicate progress of training to management.
• Be informed about daily figures and guests? details. Organize daily work and labor needs accordingly.
• Seeks out opportunities for guest-centric experiences in all outlets of the hotel.
• Work alongside guest relations, to identify and set thresholds for guests who are part of elevated service program.
• Create an environment to motivate the team to be proactive in extending the warm welcome and going the extra mile to make the guest stay memorable.
• Assist with responsibilities and duties in the absence colleagues.
• Support with any other tasks within the division and/or any tasks assigned to by the management team.

Knowledge and Skills

• At least two years? experience as a Front Desk shift leader within an international luxury five star hotel.
• Ability to proactively anticipate and prioritize the needs of the guest.
• Excellent personal presentation, interpersonal skills and an exceptional eye for detail.
• Strong organizational skills, leadership skills and hospitality spirit.
• Ability to multitask and prioritize is essential.
• Ability to train and inspire others.
• Able to provide feedback to both employees and management with strong delivery.
• Previous experience and ability to work effectively under pressure.
• Previous experience with Opera and HotSOS is beneficial.
• Energetic and professional approach to the art of hospitality.
• Strong command of the English language, both written and verbal.
• Additional language/(s) are preferable.

CertificationCollege degree preferably specializing in Hotel management or equivalent experience

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