Operations Manager - Wear That

Job Description

OPERATIONS MANAGER, WEAR THAT We are looking for a bright, kind and goal-oriented Operations Manager to join the Wear That Leadership Team. As the Operations Manager, you will be responsible for managing the day-to-day operations of a large team (14)of Warehouse Staff, Station Specialists, Associates and Customer Support. This Role Will Oversee Four Primary FunctionsReceivingOur Receiving department is the first line of our operation, receiving, tagging, categorizing, and binning 100% of our new inventory. This department also works extensively with our merchandising department on issues from billing to product quality to inventory counts.ReturnsThe Returns department runs the entirety of our returns operation, who process current inventory returns back into active inventory and manage quality control to the highest standard so we can continue to delight our customers!OutboundThis is our largest team, responsible for every aspect of the shipping process including picking, hand folding, and shipping as well as quality control to ensure we are delighting our customers with every pink box.Customer SupportOur Customer Service, responsible to respond to customer inquiries, concerns, and complaints via phone, email, chat, or social media in a timely and professional manner. Assist customers with product selection, ordering, payment, shipping, returns, and refunds. Our Customer Support team, resolve issues and escalate to appropriate parties as needed. Keep accurate records of customer interactions and transactions. This department provides feedback to management on common customer issues and potential improvements to products or services. YOURE EXCITED ABOUT THIS OPPORTUNITY BECAUSE YOU WILL...

• Manage a diverse and dynamic workforce
• Building out an exceptional team of bright, kind and goal oriented employees
• Provide developmentally focused training and coaching that inspires our Associates to be their best selves
• Establishing a sustainable foundation of processes, policies and SOPs that will help successfully grow and scale the site
• Managing performance in accordance with Wear That values
• Driving our amazing culture as we build out this facility from the ground up
• Manage employee schedules to ensure daily headcount accuracy
• Communicate company objectives, changes in policy, and other company- or warehouse-wide changes to team
• Be the voice of the Associates. Collect questions, ideas and suggestions from team members and help implement solutions.
• Communicate with the Management team on current and future headcount needs
• Maintain a healthy and safe environment
• Devise, communicate, and employ processes and policies that ensure a safe working environment
• Own our operations metrics and drive process improvement
• Prepare and organize daily performance data, and send reports to department Managers.
• Review daily performance data and analyze for trends. Leverage analysis and in-warehouse observations to identify issues and recommend solutions
• Communicate KPIs and daily targets to team, and monitor in-day performance against objectives
• Coordinate with team members, facility leaders, and engineering as applicable to address issues and shift resources as needed to meet daily goals
• Keep a close eye on the space to isolate and address issues with employee and product flow, safety, and capacity limitations
• Implement new processes and production changes
• Own process documentation, including location, maintenance, and sharing of standard operating procedures (SOPs).

WERE EXCITED ABOUT YOU BECAUSE YOU...

• You have a consistent eye toward improvement along with the ability to roll with regular system and process improvements
• You work exceptionally well with others and have strong communication skills
• You have top-notch organization skills and a strong attention to detail
• You have experience with MS Excel, Google Sheets and Google Docs
• You have a passion for data analysis and finding meaning in the numbers
• You love delighting our clients
• You are enthusiastic and excited to manage change in a rapidly growing and evolving company and champion our amazing culture

WE GET EXCITED ABOUT CANDIDATES WHO HAVE

• You have 8+ years of warehouse experience (required)
• You have 2+ years of leadership or management experience (required)
• You have a bachelors degree
• Retail experience appreciated

YOULL LOVE WORKING AT WEAR THAT BECAUSE

• We are a group of bright, kind and goal oriented people. You can be your authentic self here, and are empowered to encourage others to do the same!
• We are a successful, fast-growing company at the forefront of tech and fashion.
• We are a technologically and data-driven business
• We are committed to our clients and connected through our vision of Being every real girls styling solution
• We love solving problems, thinking creatively and trying new things
• We believe in autonomy & taking initiative
• We are challenged, developed and have meaningful impact
• We have a smart, experienced leadership team that wants to do it right and is open to new ideas
• You will be proud to say that you work for Wear That

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About Company

INSPIRE | EXHILARATE | DELIGHT For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work?. To keep the innovation journey going, the Group has set up The Greenhouse, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Womens Empowerment Principles.