Operations Head

Job Description

About the job Operations HeadOur client is ?a diversified group of companies operating in industries including technology, healthcare, tourism & hospitality, and real estate. They are looking for an Operations Head who will ?oversight and support quick service restaurants across the UAE.???This position is responsible for planning, coordinating, and managing field activities including budgeting andimplementing projects. Lead role in identifying, evaluating, and recommending service opportunities. Focuseson vendor management to achieve optimal service levels related to quality, cost and customer satisfaction.Influences contractor behavior via contractor review sessions. Analyzes regional service provider performancetrends and develops action plans to improve performance levels associated with procedure compliance,response and completion times. Develops strategies to maximize production and eliminate disruptions anddowntime by translating performance and repair trends into meaningful business requirements for the field andservice provider community.Responsibilities:??Provide oversight and support for 20 store locationsEnforces initiatives related to regulatory guidelines and client requirementsLead role in the stewardship of client Health and Safety Programs and InitiativesResponsibilities will include the maintenance and modification of quality management systems andprocedures and leading the continuous quality improvement effortsAssume responsibility for the daily operations of assigned accounts, including relationship management ofclient field personnelDefine key business processes and their requirements; provide support to the field and interact with internaland external customersTravel requirements are dictated by the necessities of the job. Represents Company and client at tradeconventions as requiredMust be able to effectively manage Client(s) facility maintenance, clearly articulate business drivers, and FMFacility Maintenance ProcessesResponsible for ensuring Service Providers maintain high standards of safety and operational integrity.Review Service Provider coverage model. Ensure optimization of the program.Manage Customer Satisfaction and positive client relationships.Provide oversight of the facility operational review process. Identify customer locations with highmaintenance activities and produces recommendations that result in reduced down time and maintenancecosts.Keeps Division Facilities Manager informed of major issues.Provide oversight of the asset management program. (ie: building, equipment).Works with Operations and various client departments on remodels, capital replacements and programrollouts requiring equipment and/or contractor services.Conducts meetings and makes presentations on facilities related issues and topics as appropriate.Maintains a high level of technical expertise in the field of construction, refrigeration, fast food equipment,electronics, utility management, etc.As necessary, will work with FM Accounts Payable department to review and resolve invoicing issues andaccounting issues, i.e. disputed charges or costs charged to wrong account, by working directly withthe accounting department.Perform oversight of the repeat / multiple service calls that have been submitted for a specific sitesEducation Bachelor Degree in Business Administration or relevant fieldExperience 5 plus years of managing field operations is preferredSkills and Essential TraitsEnglish & Arabic speakerProven experience as quality managerConscientious and responsibleA keen eye for detail and a results driven approachOutstanding communication skillsExcellent organizational and leadership skillsProficient in MS OfficeIn depth understanding of quality control procedures and relevant legal standardsExcellent math abilities and working knowledge of data analysis/statistical methodsCertification of quality control is a strong advantage

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