Operational Project Manager

Job Description

Overview of the role:The successful candidate will be expected to drive projects that enhance the Tier 2 operations in the UAE and ensure successful implementation in other regions such as KSA and Egypt by working with the local teams. The role will include end to end program management of current and new projects in Tier 2 aftersales.The role leads product/project strategies, delivery, and supports beyond completion or handover to operations to optimise and enhance the value to customers using agile, design thinking and other methodologies to accelerate the organisation into the future through entrepreneurial development of new products, services and locations.Essentially, they are accountable for delivering the product / service expansion and vision by working closely with internal / external experts, to get the best possible end-product to customers in the fastest possible manner.This role will work in a fast-paced organisation and collaborate with cross-functional teams & regions, and business stakeholders to accelerate the achievement of business results. The position will be responsible for maximising sales/profit through a commercial understanding of the products/services being delivered and deep customer expertise.What you will do:Operation Leadership?Own the end to end product or project (site development or physical product) outcome and define the creation and direction to achieve the commercial objectives?Collaborate with business stakeholders to define the finalized outcome / timelines and corresponding go-to-market strategies?Collaborate directly with all parts of the business required to deliver and run the project including operations, technology, real estate, and external partners and be a central part of decision making?Engage with the internal and external technology experts to determine the best implementation methods and guide them to deliver the most valuable outcomes possible?Supervise and advise the scrum team to ensure they understand the vision and strategy, constantly have a prioritized backlog of work and ultimately meet deliverable expectations?Engage internal/external market and customer intelligence experts to provide domestic and international market and customer insights; target customers, market study for expansion, business improvement and expansion of new/existing products and services in order to create customer propositions?Align with finance on the formation of commercial business plans and financial analysis?Work closely with the CX and UX team to create an aligned and unique user experience for the product?Engage with Legal on current contractual constraints/new contracts and advise on M&A options?Liase with HR on resources and structure requirements (capacity planning)?Liase with Network development to enhance the aftesales locations and its performanceProject Assessment Phase?Test feasibility of business cases through POCs. Determine capability to execute and customer demand.?Define methods/approach and confirm availability and commitment of cross-functional team members for delivery.Project Development & Scaling?Design implementation plan with timeline, owners and budget.?Confirm plan is validated and executable.?Ensure plan and budget are approved by Business Owner and Sponsor.?Be responsible for timely, efficient delivery and handle the launch of the product/service.?Ensure stakeholders receive regular and accurate updates on deliverables and details of the cause of any delays.Risk?Identify and raise any risk/issue using the Al-Futtaim tools and processes. Then work to develop mitigation steps/plans for the identified risk/issue.Organisation andCommunication?Communicate the project vision and roadmap to drive the different teams towards the achievement of the common goal.?Collaborate with business stakeholders to define the roadmap and corresponding go-to-market strategies.?Organize implementation of effective administration processes and procedures.?Maintain effective communications with all team members, stakeholders and senior leadership, customers and suppliers, etc.?Manage the team through stages to create a strong end product which is commercially viableReporting & Compliance?Prepare and distribute scheduled and ad hoc reports in a timely manner.?Maintain compliant records of project/contract Management related activities for future reference or audit purposes.?Report instances of unsatisfactory performance to team members, stakeholder and/or senior leadership in a timely manner.Project Delivery?Deliver projects on time, cost and to quality

Keyskills :