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Operational Excellence Executive

1.00 to 10.00 Years   United Arab Emirates   28 Apr, 2022
Al Futtaim Group
1 Jobs Openings
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

UAE National - Operational Excellence Executive | Automotive Global Aftersales | DubaiReporting to the Operational Excellence Manager, your responsibilities will include the following:

  • Support the implementation of operational improvement projects by conducting detailed process studies in measuring and analyzing the effectiveness of program deployments.
  • Conduct regular trainings/ refresher sessions to improve the understanding of process standards for all branch associates and each role objectives to fulfil process requirements. Support branch management in developing Process Champions.
  • Act as an internal consultant for sharing and implementing operational excellence best practices across network. Support Operational Excellence Manager to improve the contents on Best Practice Bulletins.
  • Monitor Process KPIs of assigned branches and support branch managers in doing gap analysis, implementation of corrective actions and assessments to ensure that the gap is closed.
  • Perform the regular assessment of frontline staff to ensure their adherence on brand guidelines and customer service etiquettes.
  • Works with Aftersales Managers in assigned branches to find ways to improve the overall profitability of the branches by reducing Operating Cost & Expenses.

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