Onboarding and Offboarding Programme Manager

Job Description

Led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan, Careem is pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money.We are in the driving seat as we help to define how technology will shape progress in some of the fastest-growing countries in the world. Our teams are building tech to meet the needs of the future in areas including data and AI, e-commerce, technology-enabled logistics, maps, identity, and fintech.We?re well placed to solve complex and meaningful challenges at scale, with deep tech expertise, strong regulatory relationships, a local presence, and increasingly specialised global teams which are structured to operate as autonomous start-ups. Our team of over 400 engineers and developers are empowered to develop cutting-edge technology every day.Careem was established in July 2012, became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020, and today operates in over 100 cities across 12 countries.About the team:We have bold and ambitious goals to drive a critical change in the way we provide services to our Colleagues and our Leaders. This role sits within the People Operations & Systems team that are spread across all of Careem?s markets. Our teams core functions are split between People Operations, Colleague Advisory, People Data & Quality, Policy & Process, and People Systems.You will be responsible for developing, driving and managing the onboarding and offboarding journey of our new joiners and colleagues alike. Elevating and functionalizing further core areas such as programme structure and implementations, our colleague experience journey and the processes that guide this. The role requires a proactive, well organized, driven and output focused person to continue towards our growth model.The role reports to the Director of People Operations & Systems, and will have 1 dispersed direct report.What you?ll do:

• Manage all onboarding and offboarding activities, including colleague employment lifecycles, colleague advisory management, risk mapping through change management protocols by building a strong experience focused team.
• Assess, propose and develop improvement practices for colleague experiences across the business in both areas maintaining a key focus on market connections and understanding of the changing trends in requirements.
• Proactively review onboarding cohort management including assessment, exception processes, and evaluation of operational effectiveness in order to meet business growth models.
• Work closely with Talent Acquisition and People Operations & Systems teams, including key stakeholders for effective onboarding programme framework, taking into account direct problem solving and implementations with quick turnarounds.
• Facilitate and host Global Onboarding sessions in collaboration with your team to effectively manage capacity and resource requirements.
• Collaborate with COE?s (center of expertise) to ensure we have the best systems, processes, policies and interventions in place for the colleague on and off boarding at Careem.
• Manage colleague expectations by communicating project status and issues; resolving concerns; analyzing time and cost issues; preparing reports.
• In collaboration with team members, support formalization projects such as policies, processes and guidance enabling activities, including prioritization of key colleague experience risk areas for a proactive approach. ensure that colleague perspectives are heard, noted and actionable where appropriate.
• Advocate and improve collaboration between Talent Acquisition and business stakeholders in order to drive performance and best outcomes in recruitment and onboarding.
• Develop and support junior team members to improve their knowledge and operational experiences, empowering them to become advocates for best practice across the wider business.
• Build a strong programme function within colleague experience and operational experiences, including simplifying processes and practices by providing clear guidance for knowledge management.
• Work closely alongside your line manager to enhance performance and productivity of the teams core function, their inclusive nature, team visibility and management.
• Strong storyteller with the ability to effectively embed Careem?s shared values across the wider business, reinforcing this throughout the full recruitment and colleague lifecycle.
• Develop, functionalize and automate progresive data reporting on experience outcomes to meet business and team goals.

What you?ll need:Requirements

• 5+ years of experience in an HR generalist/colleague experience role, 2-3 of which should be in a management position.
• Programme framework development and management experience is a must (part of the interview process will be with a case study to assess this area).
• Experience working with globally dispersed teams, and driving organizational change initiatives and developing talent management plans for a global organization.
• Strong stakeholder engagement and influencing communication skills at all levels.
• Ability to work autonomously, providing regular updates to workflows.
• Excellent and assertive problem-solving capabilities.
• Strong understanding of international employment law and immigration practices.
• Ability to work effectively in a fast-paced and changing environment
• Passion for people: relish in developing programs and procedures that attract and retain the very best talent

Minimum qualifications

• Bachelors degree in HR Management / Business Management or equivalent experience.
• Project or programme management certification is desirable.
• CIPD related certifications are advantageous.
• Change management training is desirable.

Languages

• Fluent English, in both reading and writing.
• Additional languages are advantageous.

Where you?ll be:

• This role is part of a remote distributed team! This means you can be based in any of the countries where we currently have an engineering site. If you would like to join us in Dubai, Berlin, Poland, Pakistan, Egypt, or Jordan, thats fine with us (Visa permitting)!
• Even though we are working remotely, we are strong believers in collaboration and the power of building social connections with our teams. For that reason, our offices are still open and provide plenty of collaboration-friendly spaces at times when teams need it or if you need a quiet space to work outside of home.

• You?ll be working in the location you?re hired from. Due to legal and compensation considerations, you will need to be based out of the country you?re hired from as your primary work location.

What we?ll provide you:In addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this.As a Careem colleague you will be able to:

• Be part of a Remote-First organisation.
• Work from any country in the world for 60 days a year.
• Use Unlimited Vacation days throughout the year.
• Access fitness reimbursements for health activities including: gym, health club and training classes.
• Work and learn from great minds.
• Create impact in a region with untapped potential.
• Explore new opportunities to learn and grow every day.

What we?ll provide youIn addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this.As a Careem colleague you will be able to:

• Be part of a Remote-First organisation
• Work from any country in the world for 60 days a year
• Use Unlimited Vacation days throughout the year
• Access fitness reimbursements for health activities including: gym, health club and training classes.
• Work and learn from great minds
• Create impact in a region with untapped potential
• Explore new opportunities to learn and grow every day

Keyskills :