| Job Location | United Arab Emirates |
| Education | Graduate; Engineering Graduates/PG |
| Salary | Not Mentioned |
| Industry | IT - Hardware |
| Functional Area | Not Mentioned |
Job Position – On Site Support Engineer Company Name – LancesoftDuration: 1 year + Ext. JobLocation: Dubai• Standard user support (Incidents and Requests). Provide local / direct DT issue reporting channels. Escalation / follow-up of late delivery / incident resolution by other teams Proactive activities to prevent issues. NPS feedback follow-up Server / Comms room maintenance and monitoring• Networks Hands and Feet support Console Access, Racking, Cabling, Patching Matrices VLAN support, mapping, tracing LAN optimization Last mile network troubleshooting Communicate with the service provider for service-related issues. Download invoices from vendor portal for submission. Follow-up on payments and sharing proof of payment with vendor.• Shop Floor machine tool support. Grid & Gas Power: Manufacturing, Repairs & O&Ms Managing the shopfloor PCs and making sure they are connected to network and operational. Providing training / access to new users Supporting local training and events Monitoring the OT network and support changes to OT network Troubleshooting the issue with equipment / devices (e.g. CNC devices) on the shopfloor and OT network Management of site-specific vendor-provided tools and equipment on site Hands and feet support for On-premise servers Non-standard Access control and security solution support (biometrics, CCTV)• Asset lifecycle Support Lost / Stolen process for PCs and Mobile phones Manage disposal of IT equipment Support Asset recovery process (e.g. leavers, non-returned refreshes) Onboarding and offboarding of user Manage
Keyskills :
Hardware Troubleshooting & Maintenance Networking Skills
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