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O2C Tower Head

1.00 to 10.00 Years   United Arab Emirates   05 Jun, 2022
Al Futtaim Group
1 Jobs Openings
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

O2C Tower Head | Finance Shared Services Centre | EgyptJOB PURPOSE:To deliver world class service excellence to both internal (Finance, Sales, Warehousing etc.) & external (customers) stakeholders. Drive process innovation/automation, standardization, cost optimization, motivate the workforce.Build an excellent process driven Order to Cash organization and support to business.KEY ACCOUNTABILITIES:

  • Provide day-to-day direction and leadership to entire Order to Cash team and promote employee growth
  • Create an environment and embed a culture that fosters business process improvement continuously. Identify and recommend necessary improvements in O2C processes and ensure deployment.
  • Drive initiatives to create high performance teams. Monitor and manage performance measures as defined by the Service Management Framework.
  • Provide extraordinary customer service in addition to budgetary accountability.
  • Work in collaboration with wider finance and corporate teams to ensure business requirements and corporate policies are adhered to. Recommend Group Policies impacting AFG stakeholders as well as customers to drive controls whilst promoting growth.
  • Responsible for the completeness, accuracy, and timeliness of all O2C SSC activities.
  • Maintain strong customer relationships to ensure immediate resolution of problems as well as being responsive to future needs; Manage customer problem resolution and escalation. Meet or exceed agreed service level agreements. Define SOW to strengthen a transparent RACI.
  • Control costs by managing the overall budget of O2C cost centre and team, monitor savings objectives.
  • Manage relationships with key stakeholders and within the Governance Framework assist in the negotiation of service level agreements
  • Ensure internal controls are executed and maintained, coordinate audit and compliance activities
  • Coach and develop talent within O2C team, drive superior performance from all team members
  • Identification of risks and early warning to business on customer credibility and overdues.

Keyskills :

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