| Job Location | United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | IT / Computers - Software |
| Functional Area | Not Mentioned |
Our Client : is a leading Insurance company in Abu Dhabi, UAE. Key Responsibilities:.Requirements Gathering: Collaborate with business stakeholders to gather and document business requirements, translating them into functional and technical specifications for CRM enhancements..CRM Configuration: Configure and customize Microsoft Dynamics CRM to meet the needs of the business, including designing and implementing workflows, forms, entities, and views..Data Management: Ensure data integrity by defining data migration and integration strategies, data cleansing, and data validation rules within the CRM system..System Testing: Develop and execute test plans to validate CRM system changes, including user acceptance testing (UAT), and address any issues that arise during testing..Training and Support: Provide training and support to end-users and stakeholders on CRM functionalities, ensuring proper adoption of the system..Documentation: Maintain comprehensive documentation of CRM configurations, processes, and procedures..Reporting and Analytics: Create and maintain reports and dashboards to provide valuable insights into business performance and customer interactions..Continuous Improvement: Stay updated on the latest CRM trends, best practices, and Microsoft Dynamics updates to identify opportunities for system improvement..Should be working for MS Dynamics CRM as a BA and also extended to further projects fro BA work .Willingness to work as a test manager and project manager as and when needed.Qualifications:.Bachelors degree in Business, Information Technology, .Proven experience as a Business Analyst working with Microsoft Dynamics CRM (minimum 4 years in Microsoft Dynamics CRM)..Strong understanding of MS Dynamics CRM concepts, including sales, marketing, and customer service processes..Proficiency in configuring and customizing Microsoft Dynamics CRM..Experience with data migration and integration processes..Ability to work collaboratively in a team and manage multiple projects simultaneously..Microsoft Dynamics CRM certification is a plus.
Keyskills :
Integration Data Migration Marketing customer service project management Collaboration Microsoft Dynamics CRM Sales
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