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McLaren Service Manager

1.00 to 10.00 Years   United Arab Emirates   08 Sep, 2022
UNITED AL SAQER GROUP
1 Jobs Openings
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

We are looking for a detail and result-oriented McLaren Service Manager to manage our service department and handle customer service interactions, reports, and repairs. The service managers responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The service manager maintains a strong working knowledge of all industry standards and practices as well as the brands products and services.Main objectives of the role

  • Ensure premium service consulting tailored to the individual needs of each customer and loyalty through offering high-quality service and customer care
  • Attain the highest possible exploitation of selling Aftersales services parts and accessory potential
Tasks
  • Defines and implements targets and suitable measures for the Service department
  • Observes the market for Service Dept. and initiates marketing activities
  • Defines services offered and ensures their quality
  • Leads and guides Service Dept. employees
  • Acts as a contact person for internal and external partners
  • Steers and controls the operational management
Interfaces
  • General Manager, Service Advisors, Service Assistant, Parts Sales Manager, Workshop Manager, Sales Manager, CRM Manager, Company group contacts (HR department, etc.), McLaren Regional Office, Special customers, External services
To be successful as a service manager, you should display a strong sales-minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with customers and third-party vendors.To succeed in this role, you should have the following skills and experience:A bachelors degree in business, administration, or related fieldProfessional service manager experience of an automotive dealershipStrong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)Excellent leadership, communication, sales, and customer service skills.Computer literacy and good organizational skills.Strong creative thinking and problem-solving skills.The ability to work under pressure and handle stress.

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