| Job Location | United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Banking / Financial Services HR / Industrial Relations / Training |
| Functional Area | Not Mentioned |
Job PurposeTo manage a larger section of the Trade Services operations covering varied products as per NBF Procedures and Regulatory guidelines & ICC rules with the prime objective of meeting Service Quality within agreed service delivery standards.Key AccountabilitiesFirst point of contact for customer and business in case of queries/clarification with regard to activities handled by the Section.Responsible for Document Checking, verification/authorisation of transactions, customer/counter party instructions, relating to the Section within the prescribed threshold limits and meeting the agreed service level standards.Responsible for collection of relevant charges, application of preferential charges/waivers, etc. for all the transactions handled.Evaluate the risk of each transaction handled and responsible to raise Transaction Ticket for relevant approvals.EOD review of all INAU/IHLD entries, daily review of suspense account, maintenance of MIS for activities undertaken by Section/Unit.EducationA minimum degree (Bachelors) in a business related field or equivalentExperience and SkillsEducation levelDetailed knowledge on Trade processing and operations and relevant ICC rulesTrade specific qualification recognised by the Internal Chamber of Commerce (CDCS Preferred)Work ExperienceA minimum of 10 years of banking experience in handling Global Trade Products and managing larger group of people/teams in Trade Operations across trade centres.Specialist Skills/Competencies Required for the Role? Excellent communication skills (both written and verbal)? Attention to Detail and Quality Standards? Interpersonal Skills? Ability to manage a diverse team? Problem Solving and Effective Decision Making? Good computer skillsTechnical CompetenciesCustomer Service- Trade Services- AdvancedTransaction Processing and Control- Trade Services- AdvancedProduct Knowledge and Documentation- Trade Services- AdvancedData Management- Trade Services- ProficientCore and Regulatory Banking Systems- Trade Services- ProficientProcess Re-engineering- Trade Services- ProficientPolicies and Procedures- Trade Services- ProficientBehavioural CompetenciesChange and Innovation - ProficientCommunication - ProficientEvaluating and Solving Challenges - ProficientResults Orientation - ProficientWorking and collaborating with others - Proficient
Keyskills :
Trade processing and operations leave management management of staff personal development plan
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