Learning and Development Specialist

Job Description

Learning and Development SpecialistJob Location : UAERoles and Responsibilities :?Communicating and maintaining Emirates Palace Mandarin Oriental Hotel Groups Learning & Development standards.?Supporting all efforts to uphold our Companys Mission, Guiding Principles, and Legendary Quality Experiences throughout the hotel.?Assisting with the development and implementation of the hotel L&D plan and ensuring the Departmental training plans align with the L&D Hotel Plan and reflect business priorities.?Coordinating, executing, and following up on all training activities within the hotel.?Maintaining an ongoing L&D calendar for the hotel and ensuring learning resources and opportunities are maximized. Proactively collecting training nominations for all training programs in accordance with the related audience. Sending joining instructions for L&D programs in a timely manner.?Maximizing learning by providing a creative, fun, and exciting environment in delivering training such as Move-In orientation, product knowledge, and other new hire relevant programs.?Assisting in facilitating continuous customer service training as outlined by LQEs, MOQA, Forbes, etc. as needed.?Performing administrative tasks to ensure proper maintenance of records, reports, supplies, filing, training materials, and the L&D library.?Maintaining the L&D noticeboard/screen up-to-date.?Maintaining training expenses to meet the hotels needs while adhering to budget guidelines.?Always maintaining orderliness and cleanliness of the office and the hotel Training Room.?Contributing and actively participating in the monthly Department Trainers meeting, taking minutes, and ensuring prompt distribution.?Providing support and development of departmental trainers as required.?Coordinating, conducting, or facilitating product knowledge tests and in-house audits to ensure standards are met.?Assisting in initiating all colleague recognition initiatives.?Taking ownership to perform any additional duties assigned by the Director of Quality, Learning & Development, and continuously supporting People & Culture initiatives.Desired Candidate Profile :?Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.?Ability to focus and maintain attention to performance of tasks and to work and complete assignments on time despite frequent stressful, emergency, critical, or unusual interruptions.?Ability to express or exchange ideas by means of the spoken word; must be able to verbally convey detailed instructions to employees or guests.?Ability to be resourceful, creative, and maintain flexibility.?Ability to train, motivate, evaluate, and mentor colleagues to meet desired ends.?Ability to maintain excellent relations with colleagues and always maintain colleague and guest confidentiality.?Extensive experience in the hospitality industry, previous training experience is a must.?Outstanding communication skills, both written & verbal.?A confident & dynamic public speaker, able to communicate and interact effectively with all levels of an organization.?Enthusiastic and positive personality with ability to build trusting relationships with others.?Creative, effective team player, possessing a high degree of professionalism, energy, and determination.?Computer literate with working knowledge of: Excel, MS Word, PowerPoint, and Publisher.?Proven organizational skills, work well on their own, able to set and meet deadlines with quality results.

Keyskills :
Excel MS Word PowerPoint and Publisher