| Job Location | United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Installation / Maintenance / Repair IT - Hardware |
| Functional Area | Not Mentioned |
Job Position – L1 Field Support EngineerCompany Name – Data DirectSalary: 4500 AED1 to 3 years experienceEnglish/Arabic SpeakerLocation: DubaiResponsibilities:Provide on-site and remote support for desktops, laptops, printers, and peripherals.Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.).Install, configure, and upgrade end-user hardware and software as per IT policies.Manage user accounts, access rights, and group policies in Active Directory.Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.Coordinate with vendors for hardware repairs or replacements.Log incidents and service requests accurately in the ITSM tool and follow through to resolution.Assist with onboarding/offboarding activities (device setup, profile configurations).Participate in IT asset inventory, audits, and compliance reporting.Maintain documentation, FAQs, and user guides for common issues.
Keyskills :
Hardware Troubleshooting
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