| Job Location | United Arab Emirates |
| Education | Engineering Graduates/PG |
| Salary | Not Mentioned |
| Industry | IT - Hardware IT - Software |
| Functional Area | Not Mentioned |
IT Support EngineerJob Location : UAEKey Responsibilities:?Deliver exceptional IT end-user support by managing incidents, service requests, and hardware refreshes within agreed service levels.?Troubleshoot and resolve hardware issues promptly, ensuring minimal downtime.?Update and replace outdated computer hardware as necessary to maintain optimal performance.?Prepare old or obsolete hardware for secure disposal, adhering to data removal protocols.?Assist with the onboarding of new users by setting up their hardware, software, and access permissions.?Adhere to service management standards and processes to ensure consistent support.?Maintain accurate records and databases for licenses, warranties, and service agreements related to organizational hardware and software.?Develop and implement processes for tracking and analyzing software, hardware, and equipment from acquisition to retirement.Requirements:?Demonstrate strong proficiency in Office 365 and Microsoft Operating Systems.?Utilize IT tools effectively, with a solid understanding of Active Directory, Azure AD, and Exchange.?Provide support for PCs, mobile devices, and other end-user technologies.?Exhibit excellent written and verbal communication skills, along with a professional telephone manner.
Keyskills :
IT Background
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