Define short and long term IT strategies for each market in close alignment with Inter-IKEA and Al-Futtaim?s business plans, together with the Regional IT Team.
Strategic focus in effectively combiningpeople,processandsystem,across all business functionalities, thus improve internal working methods, secure supporting tools and competence
IT (Multi Channel)
Maintains staff by recruiting, and training employees whenever applicable, ensuring a safe and secure work environment is maintained at all times.
Effectively manage the planning and implementation ofnecessary system upgrades (Service Packs, Hot Fixes and Upgrades) with minimal impact to the day-to-day business operations.
Liaise with the Internal & external Audit teams and implement effective control measures in place to safeguard organisational Information systems across IKEA stores.
Ensure all current systems and infrastructure is managed day to day, including servers and services.
Managing project life cycles, planning, executing, controlling and closing projects delivering business value to the satisfaction of the stakeholders.
Responsible for the new stores project management ? Infrastructure, telecommunication, MV Navision, Extended LAN and IKEA Tools, Digital TV Solution, CCTV, Visitor Counting, Regional Contact centre, IP Telephony, as per IIS B.V recommended standard IT Platform.
Budgeting & Cost Consciousness
Effectively manage IT hardware procurements and utilizations across all IKEA stores in Egypt factoring cost consciousness in mind.
Optimal use of external service providers to ensure technology services are delivered in accordance to business timelines
Liaise with Principal & Regional team
Liaise with the ?Principal? (Inter-IKEA Systems B.V) on IKEA global IT tools and related issues, maintaining good relations whilst ensuring that the company?s own (local) business objectives are met (PTAG, IXP)
Manage the IT operations for IKEA stores, central units and warehouses across Egypt ensuring all functions of the business operate at an optimal level with minimal downtime.
Business Support / Contingency
Ensure a business continuity plan is formulated and tested together in close alignment with all business stakeholders.
Educate & ensure end-users take full advantage of existing software like Microsoft Dynamics (Navision), Microsoft CRM 365, Master Version/local BI tools (QlikSense, Power BI) dashboards, Online Checkout & various Digital tools
Ensure structured IT processes, procedures, and standards are in place and followed across all Egypt Stores.
Effectively support all IT and digital tools CRM, E-Commerce (Master Version), PTAG plus, IKEA Toolbox etc) factoring in business continuity and customer centricity.
