| Job Location | United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | IT - Hardware |
| Functional Area | Not Mentioned |
Looking for a skilled IT Helpdesk Engineer to provide top-notch support and keep our IT systems running smoothly. If you?re passionate about technology and problem-solving, we want to hear from you!Key Qualifications:? Education: BSc in Computer Science or equivalent.? Certifications (Preferred): CompTIA A+, ITIL Foundation, CCNA, MCSA, Microsoft 365 Certified.Technical Skills:? Experience with Microsoft 365, Active Directory, networking (TCP/IP, DNS, DHCP, VPN).? 2+ years of IT HelpDesk support experience.? Hands-on troubleshooting of hardware, software, and network issues.? Basic cybersecurity knowledge (password policies, phishing prevention).? Understanding of servers, virtualization, networking, routing, and telecom systems.? Proficiency in MS Office & M365.Soft Skills:? Languages: Fluent English (Arabic is a plus).? Strong communication, problem-solving, and customer service skills.Key Responsibilities:? Technical Support & TroubleshootingProvide first-line support for hardware, software, and network issues.Diagnose and resolve technical problems via phone, email, or remote access.Escalate complex issues when needed.? User Assistance & TrainingAssist with system access, password resets, and software usage.Educate employees on IT policies, best practices, and security awareness.? System & Network MaintenanceInstall, configure, and update OS, applications, and IT equipment.Monitor network performance and connectivity.Ensure compliance with company security policies.? Asset & Account ManagementManage IT inventory (computers, peripherals, software licenses).Set up and maintain user accounts in Active Directory & email systems.? Security & ComplianceEnforce IT security policies, including antivirus updates and system patches.Assist with data backups and recovery.? Collaboration & Continuous ImprovementWork with the IT team to enhance system performance.Stay updated with new technologies and recommend improvements.
Keyskills :
troubleshooting of hardware software and network issues
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