Responsible for the day to day operations of the marine workshop and field service units.
Planning, organizing, and supervising the day-to-day activities of the workshop including staff management.
Determine schedules, sequences, and assignments for work activities, based on work priority, parts availability and technicians? skills.
Greet customers and determine needs, providing clear and precise instructions on the job cards for the marine technicians.
Receive and review feedback from customers and follow up to ensure customer satisfaction.
Identify client?s needs and explain/demonstrate DOMASCO marine services to them, which may involve technical descriptions of Honda outboard engines and Yanmar marine diesel engines and the way they may be used.
Maintain and establish good relationship with customers.
Develop and implement systems to record, file and store information pertaining to client enquiries.
Ensure that the complaint, cause, and correction of each problem are noted in the Repair order
