| Job Location | United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
As the worlds largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental? brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If youd like to embrace a wider world of experiences and opportunities, wed like to welcome you to the worlds most international luxury hotel brand. The InterContinental? Ras Al Khaimah Mina Al Arab Resort and Spa comprises 351 keys, a health club, a spa, and two pools. Covering an area of 43,770 sqm, the resort is a short drive from famous archaeological sites such as Dhayah Fort and Sheba?s Palace. Set on a headland surrounded by protected coastal wetlands with lush landscaping fronting a sweeping beach on one side and a man-made waterway on the other, the guest rooms, suites, and chalets offer panoramic water views.? Involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly - Should have very good telephone etiquettes.? Punches the food and beverage orders on to the Point of Sales systems? Know all menus and ongoing promotions in the outlet by heart and gives recommendations to guests upon request ? Be attentive to unexpressed guest?s needs? Display excellent conversation skills and selling techniques at all times.? Write down all information?s clearly. Highlight special request.? Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.? Perform department/outlet opening or closing duties as required. Ensure that Room Service stations are clean and maintained throughout shift? Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident ? to the Supervisor or Manager on duty? Take action to solve guest problems/complaints and use established guidelines for any service recovery? to ensure guest satisfaction? Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service? May receive guest payments and process transactions as outlined in the cash and charge procedures as needed? Being passionate about people and service? Communication skills are used frequently when interacting with guests, wait staff, cooks, and supervisor.? Ability to comply to local laws regarding food handling or serving of alcohol? Reading and writing abilities are used often when taking orders, completing paperwork, etc.? Basic math skills are frequently used when handling cash and credit? Have the ability to work a flexible schedule including nights, weekends and/or holidays
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