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Hyde Services Agent (Telephone Operator)

1.00 to 10.00 Years   United Arab Emirates   23 Mar, 2022
Accor Hotels
1 Jobs Openings
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

This is a new kind of hospitality, grounded in the spirit of discovery, the fantasy of nightlife and the adventure of connection. Hyde is more than a brand, it?s a state of mind.THE HYDE DUBAIHyde Hotels, Resorts & Residences, part of the world-leading Accor group; opened the first Hyde hotel outside of the United States, Hyde Dubai Business Bay, in close proximity to the iconic Burj Khalifa directly fronting the Business Bay canal and promenade.Hyde Hotel Dubai Business Bay, a five-star hotel, opened their doors in Q4 2021. The 276-rooms, all with balconies, is a mix of gracious standard rooms and luxurious suites with views of the Dubai Canal, the Dubai skyline and the iconic Burj Khalifa ? the tallest building in the world.Hyde Hotel Dubaiwill feature three incredible culinary experiences including the Mediterranean concept,CleoMediterranean, contemporary Japanese fromKatsuya, hand-crafted burgers fromHudson Tavern. Also on the property isThe Perq, a coffee concept, a lobby lounge, andHydepool & lounge as well asa spa, male/female salon, fitness center, a swimming pool and retail area. The hotel?s public areas, guestrooms and Cleo was designed by Ciarmoli Queda Studio. Katsuya, Hudson Tavern and Hyde pool and lounge designed by Tristan Plessis Studio.The PositionTo perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel?s standards.KEY ROLES & RESPONSIBILITIES

  • Process all incoming and outgoing calls accurately and courteously
  • Ensure smooth internal telecommunication as per Hyde Standards
  • Accurately record and control wake-up calls
  • Assist guests with international calls and directory queries
  • Call guests by name whenever possible
  • Page staff member when requested
  • Abide by principles of guest privacy
  • Handle guests requests promptly and report complaints to the Telephone Supervisor
  • Bill call costs
  • Aware of local telephone listings and frequently dialed numbers
  • Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
  • Advise defects on switchboard equipment to Supervisor
  • Maintain a clean work environment
  • Maintain detailed knowledge of the Hotel?s fire, life and safety system
  • Adhere to OH&S policies and procedures
PERSONAL ATTRIBUTES
  • Written and verbal communication skills in English
  • Able to develop rapport with Colleagues and Management staff
  • Ability to work cohesively with co-workers as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Ability to promote positive relations with all hotel guests & patrons
  • Able to exercise good judgment with difficult guests
  • Understanding and ability to work in a multi-cultural environment
QUALIFICATIONS
  • Secondary Education or relevant qualifications in Hotel Management.
EXPERIENCE
  • Minimum 1 year relevant experience preferably in a four or five star hotel
Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor?s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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