Housekeeping Floor Supervisor

Job Description

The Floor Supervisor is responsible for ensuring all guest rooms meet the highest standards oversees both Room Attendants and Houseman working on the floors conducting detailed inspections of their work.Main Duties/Description:Is directly responsible for the day to day key processes in his/her area of work. Assists his/her supervisor in executing the day to day operational requirements. Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model. Attends all scheduled training sessions. Actively offers operational, employee and customer (internal and external) related feedback to management. Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule. Adheres to the hotels code of conduct and grooming & hygiene standards. Is seen as working hands-on, assists colleagues in crunch times; walks the talk. Actively participates in briefings and meetings. Maintains a clean and orderly work area and promotes a safe working environment Performs any additional duties as assigned. Adheres to the hotels code of conduct and grooming & hygiene standards. Is seen as working hands-on, assists colleagues in crunch times; walks the talk. Actively participates in briefings and meetings. Maintains a clean and orderly work area and promotes a safe working environment. Inspects guest rooms and public areas as assigned and in accordance with hotel standards; stocks and maintains the linen closet. Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel. Provides genuine hospitality and recognition in the work area. Promotes hotel services and products. Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented. Is proficient in the safe handling of all relevant equipment and machinery; reports defects and accidents to management immediately. Is competent in MSDS (Material Safety Data Sheet) procedures and trained in accident response. Attends to guest and internal customers? calls and coordinates with concerned departments to ensure timely and efficient service delivery. Assists in general department administration. Handles Do Not Disturb rooms according to Hotel policy. Ensures follow up on maintenance requirements in the areas assigned. Assists in routine inventory taking of supplies and operating equipment. Ensures Maids Pantries are kept clean and tidy. Handles Do Not Disturb rooms according to Hotel policy (see separate document). Ensures follow up on maintenance requirements in the areas assigned. Assists in routine inventory taking of supplies and operating equipment. Ensures service pantries are kept clean and tidy.Standard Duties:To provide a friendly and professional service that always exceeds guests? expectations. To ensure you read the hotels employee handbook and have an understanding of and adhere to the hotels rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety. To undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of the position. To report for duty punctually wearing professional attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards. To comply with local legislation as required. To maintain good working relationships with your colleagues and all other departments through working by The Golden Rule. To respond to any changes in the division as dictated by the needs of the industry, company or hotel. To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs. Conduct and attend training sessions as outlined. Perform other tasks or projects as assigned by the Executive Housekeeper.

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