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Hostess - Laguna Outlet

1.00 to 10.00 Years   United Arab Emirates   07 Jun, 2022
Accor Hotels
1 Jobs Openings
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

  • Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code
  • Restaurant reservation procedures
  • Daily house count, arrivals, departures, VIP?s
  • Scheduled in-house group activities, locations and times
  • All department policies / service procedures
  • Answer telephone within 3 rings, using correct salutations and telephone etiquette.
  • Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
  • Communicate reservation or cancellation changes to management as they arise throughout the shift.
  • Monitor the preparation of own assignments, ensuring compliance to departmental standards.
  • Ensure that all menu?s, check folders are cleaned and in sufficient quantity.
  • Ensure that the hostess stand is cleaned and organized.
  • Review the Reservation book, pre-assign designated tables and follow up on all special requests.
  • Greet the guests at the entrance of the restaurant.
  • Seat Guest accordingly to floor plan / being fair to each waiter.
  • Show guests their table which has been designated to them
  • Ensure that the guests are pleased with their table.
  • Present the open menu to the guest.
  • Ensure that the tables are set to the best service of the guest.
  • Anticipate heavy business times and organize procedures to handle waiting lines.
  • Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
  • Maintain positive guest relations at all times.
  • Be familiar with hotel services / activities to respond to guest inquiries accurately.
  • Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
  • Monitor guests? reactions and confer frequently with management to ensure guest satisfaction.
  • Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.
  • Monitor and maintain cleanliness and working conditions of own section equipment and supplies.
  • Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.
  • Promote a cooperative working climate, maximizing productivity and quality.
  • Do table visits systematically at each meal period to ensure guest satisfaction.
  • Promote F&B Outlets to each customer in down time.
  • Successful completion of the training process.
  • To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.
  • To assist in Menu printing.
  • To be entirely flexible and adapt to rotate within the different outlets of the F&B Service.
  • To carry out any other reasonable duties as assigned by the Outlet Supervisor / Assistant / Manager.

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