| Job Location | United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling Supply Chain / Logistics / Import / Export |
| Functional Area | Not Mentioned |
Key Responsibilities:Document Handling: Receive and review job-related documents from customers and agents via email or in person.Job Registration: Log all job details into the Job Register for accurate tracking and reference.Coordination: Liaise with shipping lines, freight forwarders, customers, yard operations, HSE, and asset teams for container movement planning.Container Planning: Strategize and coordinate container movements to and from the CFS.Terminal Coordination: Ensure timely return of DO-last and vessel-loading containers.Email Monitoring: Regularly check and respond promptly to container planning queries and general inquiries.Inventory Reporting: Prepare and distribute weekly container inventory reports.Special Jobs Coordination: Prioritize container shifts in collaboration with T&D teams.Bundling Coordination: Update container bundling status with the empty yard admin.Ship Spares: Receive ship spares and ensure their timely onboard delivery.Nomination Coordination: Coordinate container nominations with the empty yard team.OOG Cargo: Ensure safe transfer and handling of Out-Of-Gauge (OOG) cargo to CFS.Custom Hold Planning: Manage containers requiring NOCs from Customs and Shipping Lines.Special Handling: Oversee overweight, spillage, and one-sided weight containers.Leaking Containers: Coordinate status updates and management of leaking containers.Night Shift Support: Collaborate with the technical team during night shifts for operational needs.Discharge List Monitoring: Review discharge lists for effective container planning.Stuffing Tally: Generate stuffing tallies according to system specifications.Weighbridge Coordination: Manage logistics related to weighbridge operations.Reporting: Prepare and share daily/nightly closing reports, KPIs, and yard capacity utilization metrics.Team Instructions: Communicate with foremen and supervisors for gang deployment and task assignments.Cargo Lashing: Manage cargo lashing, tarpaulin, and cargo rearrangement ensuring safety protocols are followed.Gate Passes: Issue gate passes via Capella system for smooth gate operations.Customer Service: Address customer inquiries effectively and refer potential new business to relevant departments.Technical Reporting: Report equipment breakdowns, prepare work orders, and coordinate with technicians for repairs.
Keyskills :
Customer Service Custom Hold Planning
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