| Job Location | United Arab Emirates |
| Education | Graduate; Engineering Graduates/PG |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling IT - Hardware |
| Functional Area | Not Mentioned |
Location: Abu Dhabi, UAEJob Type: Full-timeLooking for a highly organized and customer-focused Helpdesk Coordinator to oversee and manage our daily IT support operations. If you have hands-on experience with ITSM tools and a passion for delivering efficient technical support, we want to hear from you!Key Responsibilities: Serve as the first point of contact for all IT-related queries and support requests. Log, track, escalate, and close incidents and service requests using ITSM tools. Coordinate with internal teams to ensure timely resolution and follow-up. Maintain communication with users throughout the support process.Qualifications: Bachelors degree in Computer Science, IT, or a related field. Minimum 3 years of experience in an IT Helpdesk or Support Coordinator role. Proven experience working with ITSM tools.Knowledge & Skills: Strong understanding of the ITIL framework (ITIL certification is a plus). Familiar with remote desktop tools, basic hardware/software troubleshooting. Working knowledge of Active Directory, Windows OS, and ticket escalation processes.
Keyskills :
ITIL framework hardware/software troubleshooting
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