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1.00 to 10.00 Years   United Arab Emirates   08 Jun, 2022
Abu Dhabi Islamic Bank
1 Jobs Openings
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Role Purpose: Attend to walk-in customers visiting the HFD. Liaise with respective dept. to ensure TAT is maintained as per HF Policy, Maintain MIS to ensure 100% Service Quality.Key Accountabilities of the role

  • Maintain accurate log for the walk-in customers
  • Ensure TAT is adhered to and where possible exceed customer expectations
  • Sales support
  • MIS maintenance for requests
  • Updating cases in the system timely manner
  • Ensure compliance with bank policies
Results Required
  • Accurate MIS system
  • Ensure customer queries are resolved with agreed TAT
  • Deliver professionalism when dealing with customers and other departments
Specialist Skills / Technical Knowledge Required for this role:
  • Pro active and very energetic
  • Customer service skills in order communicate and to handle walk in customers
  • Display flexibility in dealing with clients and other team members
  • Fluency in Arabic and English
  • Excellent communication skills
  • Highly organized
Previous experience required (if any)
  • Previous banking experience in similar role

Keyskills :

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